Results-driven professional with a background in customer service and team leadership. Known for strong time management and attention to detail, contributing to streamlined operations and exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Rochester, MN
01.2023 - Current
Prepared and served high-quality coffee beverages following established recipes and standards
Provided exceptional customer service, addressing inquiries and resolving issues promptly
Operated espresso machines and other equipment, ensuring proper maintenance and cleanliness
Assisted in training new baristas on beverage preparation and customer interaction techniques
Collaborated with team members to maintain a positive work environment and ensure smooth operations
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Assistant Manager
Culver's
Kingwood, TX
06.2019 - 11.2022
Led training programs for new staff, enhancing team performance and service quality.
Streamlined daily operations, improving workflow efficiency and reducing service time.
Managed inventory control, ensuring optimal stock levels and minimizing waste.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.