Camryn Smith
Blaine
Summary
Dynamic Membership Concierge with a proven track record in delivering exceptional customer service, managing front desk operations, and enhancing member experiences through effective communication and problem-solving.
Overview
2
2
years of professional experience
Work History
Membership Concierge
Lifetime Athletic Club
Coon Rapids, MN
12.2025 - Current
- Provided exceptional customer service by promptly addressing member inquiries and requests.
- Assisted in coordinating club events, ensuring seamless execution and member satisfaction.
- Utilized membership management software to track member activities and preferences efficiently.
- Maintained knowledge of club facilities and services to effectively guide members and guests.
- Collaborated with team members to enhance the overall member experience through feedback implementation.
- Managed front desk operations, including check-ins and appointment scheduling for members.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
Receptionist
Porsche
02.2025 - 12.2025
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated appointment scheduling for service and sales departments to optimize customer flow.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Assisted with inventory management by tracking office supplies and placing timely orders.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Sales Associate
Experience Fitness
Roseville, MN
02.2024 - 02.2025
- Assisted customers in selecting fitness equipment and memberships, enhancing overall customer satisfaction.
- Executed daily sales transactions accurately using point-of-sale systems, ensuring efficient checkout processes.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment for members.
- Supported promotional events and campaigns, driving engagement and increasing foot traffic to the gym.
- Trained new associates on sales techniques and customer service practices, contributing to team development initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Spring Lake Park Highschool
Spring Lake Park Mn06-2023
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
- Exceptional communication
- Guest experiences
- Cash handling
- Conflict resolution
- Reliable punctuality
- Vendor interaction
- Guest accommodations
- Hospitality service expertise
- Relationship building
- Problem-solving
- Discreet confidentiality
- Reservation coordination
- Attention to detail
- Bookkeeping
- Sales
- Front desk support
- Strong interpersonal skills
- Team building
- Calendar and scheduling software
Timeline
Membership Concierge
Lifetime Athletic Club
12.2025 - Current
Receptionist
Porsche
02.2025 - 12.2025
Sales Associate
Experience Fitness
02.2024 - 02.2025
High School Diploma -
Spring Lake Park Highschool