Carlos Bernal Vazquez
Eden Prairie
Summary
Results-driven Retail Leader with 2.5 years of experience advancing from Sales Advisor to Shift Lead and Experience Supervisor. Skilled in coaching teams, developing talent, and enhancing business performance through data-driven decisions. Committed to fostering inclusive environments that promote employee growth and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Experience Supervisor
Best Buy
Eden Prairie
11.2025 - Current
- Lead daily operations for a high-volume retail environment while serving as Manager on Duty.
- Coach and develop a team of sales advisors and shift leads through regular feedback, recognition, and performance conversations.
- Foster a customer-first culture by removing barriers, resolving escalated customer concerns, and empowering employees to deliver exceptional experiences.
- Analyze store performance using Microsoft Power BI to identify trends and develop action plans that improve key business metrics.
- Partner with store leadership to execute operational priorities, improve team engagement, and achieve business goals.
- Train and onboard new employees, providing coaching on customer engagement, sales behaviors, and operational standards.
- Promote collaboration across departments to improve efficiency and create a seamless customer experience.
- Recognized for helping contribute to the store's improvement from one of the company's lowest-performing locations to a Top 100 store through coaching and leadership initiatives.
Shift Lead Supervisor
Best Buy
Eden Prairie
03.2024 - 11.2025
- Supervised daily sales floor operations, enhancing support for store leadership.
- Led coaching conversations that boosted employee performance and confidence.
- Utilized Power BI dashboards to identify opportunities and improve store performance.
- Supported hiring and onboarding processes to facilitate development of new employees.
- Helped create a positive, accountable team culture focused on customer experience.
Sales Advisor
Best Buy
11.2023 - 03.2024
- Consistently achieved sales and membership goals while maintaining a customer-first approach.
- Built lasting customer relationships through exceptional service, product expertise, and consultative selling.
- Identified customer needs and recommended personalized technology solutions, enhancing satisfaction across multiple departments.
- Supported customers throughout store, addressing inquiries and ensuring seamless service across Computing, Mobile, Appliances, Home Theater, Customer Service, and Warehouse.
- Collaborated with teammates to streamline store operations, contributing to an outstanding customer experience.
Education
Bachelor of Business - Finance
University of Minnesota
Minneapolis, MN05-2027
High School Diploma -
Eden Prairie High School
Eden Prairie06-2023
Skills
- Employee Coaching & Development
- Team Leadership
- Performance Management
- Customer Experience
- Sales Management
- Consultative Selling
- KPI Analysis
- Business Analytics
- Data Visualization
- Problem Solving
- Conflict Resolution
- Bilingual (English & Spanish)
- Communication
Timeline
Experience Supervisor
Best Buy
11.2025 - Current
Shift Lead Supervisor
Best Buy
03.2024 - 11.2025
Sales Advisor
Best Buy
11.2023 - 03.2024
Bachelor of Business - Finance
University of Minnesota
High School Diploma -
Eden Prairie High School