Carmella Woods
Maple Grove
Summary
Detail-oriented Patient Care Coordinator with expertise in appointment scheduling, patient education, and effective communication. Committed to enhancing patient experiences while ensuring HIPAA compliance and safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Wayzata Early Leaning
Plymouth
02.2026 - Current
- Assisted teachers in preparing and organizing classroom materials and resources.
- Supported individual students with learning activities and special needs accommodations.
- Supervised children during playtime and ensured a safe environment.
- Maintained cleanliness and orderliness of classroom spaces and supplies.
- Supervised children and participated with children in activities.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Personal Care Attendant
Accracare
Minneota
09.2024 - Current
- Provided personal care assistance to clients in daily activities.
- Maintained cleanliness and safety of living spaces for client comfort.
- Supported emotional well-being of clients through companionship and active listening.
- Assisted patients with daily personal hygiene.
- Assisted clients with activities of daily living such as meal preparation, housekeeping tasks, laundry duties.
Personal Care Attendant
North Country Home Care
Zimmerman
05.2021 - Current
- Provided personal care assistance to clients in daily activities.
- Administered medication following prescribed schedules and safety protocols.
- Maintained the cleanliness and safety of living spaces for client comfort.
- Communicated effectively with clients to understand their needs and preferences.
- Documented client progress and changes in health status accurately and timely.
Patient Care Coordinator
Uptown Eyecare & Optical
Monticello
08.2024 - 10.2025
- Coordinated patient appointments and managed schedules to optimize office workflow.
- Handled incoming calls and promptly addressed patient inquiries to enhance patient satisfaction.
- Assisted patients with vision insurance inquiries and verified eligibility details.
- Educated patients on eye care products and procedures during consultations.
- Managed patient records using electronic health record systems for accuracy.
- Scheduled appointments for patients and coordinated follow-up visits.
- Organized patient follow-ups to ensure compliance with treatment plans.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Completed and submitted all necessary documentation accurately and on time to support operational efficiency.
Education
High School Diploma -
Minnesota Connections Academy
St.Paul MN05-2024
Skills
- Appointment scheduling
- Insurance verification
- Patient education
- Patient outreach
- Follow-up care
- Patient safety
- HIPAA compliance
- HIPAA protocol adherence
- Medical record requests
- Healthcare operations
- Customer relationship management
- Effective communication
- Relationship building
- Goal setting
- Patient confidentiality
Certification
PCA
Timeline
Teacher's Assistant
Wayzata Early Leaning
02.2026 - Current
Personal Care Attendant
Accracare
09.2024 - Current
Patient Care Coordinator
Uptown Eyecare & Optical
08.2024 - 10.2025
Personal Care Attendant
North Country Home Care
05.2021 - Current
High School Diploma -
Minnesota Connections Academy