Carol Class
Watertown
Summary
Dynamic professional with extensive experience in housekeeping and home health care. Recognized for strong leadership and adaptability, driving improvements in service quality and client satisfaction. Committed to implementing innovative solutions and facilitating seamless patient care transitions.
Overview
9
9
years of professional experience
Work History
Executive Housekeeper / Account Manager
Class It Up Home Services
01.2017 - Current
- Oversaw daily operations of housekeeping team, ensuring high standards of cleanliness and organization.
- Developed and implemented training programs for new staff, enhancing team efficiency and service quality.
- Managed inventory of cleaning supplies and equipment, optimizing usage and reducing waste.
- Coordinated scheduling for housekeeping staff to ensure adequate coverage and timely service delivery.
- Conducted regular inspections of properties to maintain compliance with company standards and client expectations.
- Collaborated with management to refine housekeeping procedures, resulting in improved workflow and productivity.
- Addressed client feedback promptly, implementing solutions to enhance customer satisfaction and retention rates.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Home Health Care
Classs It Up Home Services
07.2022 - 12.2025
- Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
- Coordinated seamless transitions between hospitalization, outpatient services, home health care agencies, or other community resources according to each patient''s needs upon discharge from rehab settings.
- Connected elderly or disabled residents with specialized services such as transportation assistance or home health care providers.
- Participated in continuing education opportunities to stay informed about the latest developments in the field of home health care consulting.
- Trained new staff members on best practices for home health care.
- Ensured continuity of care by effectively communicating with other Home Health Care Aides during shift transitions or schedule changes.
- Demonstrated adaptability and flexibility in treatment delivery by working with patients across various clinical settings including inpatient rehab, outpatient clinics, and home health care services.
- Improved patient satisfaction by implementing innovative home health care programs and services.
- Collaborated with interdisciplinary teams to provide holistic home health care solutions for patients.
- Championed the adoption of innovative clinical practices and technologies, positioning the organization as a leader in home health care services.
- Coordinated with primary care providers to ensure seamless integration of mental health services into overall healthcare plans for patients with comorbid conditions.
- Reduced hospital readmission rates by closely monitoring client progress at home and alerting healthcare providers when necessary adjustments were needed in treatment plans or care strategies.
- Worked closely with case managers, discharge planners, and home health agencies to coordinate all aspects of patient care post-infusion therapy initiation.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for critically ill patients.
Education
High School Diploma -
Lakeville Senior Highschool
Lakeville, MNNo Degree - Business Administration
Mankato State University
Mankato, MN05-1980
Skills
- Task delegation
- Inventory control
- Health and safety regulations
- Staff scheduling
- Housekeeping
- Staff training and development
- Chemical handling
- Maintenance scheduling
- Staff management
Timeline
Home Health Care
Classs It Up Home Services
07.2022 - 12.2025
Executive Housekeeper / Account Manager
Class It Up Home Services
01.2017 - Current
High School Diploma -
Lakeville Senior Highschool
No Degree - Business Administration
Mankato State University