Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caroline Horner

Walnut Grove

Summary

Motivated and detail-oriented graduate in Health Information Technology with certification as a Registered Health Information Technician, seeking to begin a career as a Medical Coder or Registered Health Information Technician. I have a strong foundation in ICD-10-CM, ICD-10-PCS, CPT, and HCPCS coding guidelines, healthcare documentation, and HIPPA compliance. I have hands-on experience as a Certified Nursing Assistant and Trained Medication Aide, providing direct patient care and collaborating with interdisciplinary teams, fostering strong communication skills, attention to detail, and knowledge of clinical workflows and systems. I am dedicated to accuracy, efficiency, and supporting quality patient care through precise health information management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Collections Agent /Customer Service Representative

U.S. Bank
02.2025 - Current
  • Counseled debtors on payment options and arranged installment agreements.
  • Reached out to customers with past due accounts to recover lost revenue.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Processed payments and applied to customer balances.

Certified Nursing Assistant

Good Samaritan Society / Sanford Health
11.2022 - Current
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Home Health Aide

Minnewaska Lutheran Home
08.2017 - 11.2019
  • Assisted clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Administered medications in accordance with doctor's instructions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Education

Associate of Applied Science - Health Information Technology

Minnesota West Community & Technical College
Worthington, MN
05-2023

High School Diploma -

Minnesota River Valley Learning Center
Montevideo
05-2017

No Degree -

Westbrook Walnut Grove Schools
Westbrook, MN

Skills

  • Critical Thinking
  • Patient Engagement
  • Customer Experience
  • Medical Terminology
  • Credit Adjustments
  • Vital sign recording
  • Documenting & Recording
  • Patient-Focused Care
  • Bedside Manner
  • Medication Administration

Certification

  • CNA - Certified Nurse Assistant
  • CMA - Certified Medication Aide
  • RHIT - Registered Health Information Technician

Timeline

Collections Agent /Customer Service Representative

U.S. Bank
02.2025 - Current

Certified Nursing Assistant

Good Samaritan Society / Sanford Health
11.2022 - Current

Home Health Aide

Minnewaska Lutheran Home
08.2017 - 11.2019

Associate of Applied Science - Health Information Technology

Minnesota West Community & Technical College

High School Diploma -

Minnesota River Valley Learning Center

No Degree -

Westbrook Walnut Grove Schools

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Caroline Horner