Caroline Klisanich
Chaska
Overview
16
16
years of professional experience
Work History
ASSOCIATE MANAGER, CORPORATE ENTERPRISE PARTNERSHIPS
PLACEHOLDER
03.2022 - 03.2024
- Led team meetings to align on project goals and deliverables.
- Developed training materials for new staff onboarding processes.
- Coordinated cross-departmental communication for project updates and timelines.
- Analyzed workflow processes to identify areas for improvement and efficiency.
- Facilitated performance reviews to guide employee development and feedback sessions.
- Implemented initiatives to enhance team collaboration and morale within the workplace.
- Created monthly reports outlining progress on key initiatives.
ACCOUNT MANAGER
PLACEHOLDER
02.2021 - 03.2022
ASSOCIATE DIRECTOR OF EVENTS, HYATT REGENCY MINNEAPOLIS
PLACEHOLDER
02.2019 - 06.2020
- Developed and Executed Client Strategies, Managed Program Logistics, and Coordinated Cross Functional Teams
- Lead Point of Contact for all Client Services Communication and Content Distribution
- 100% Top Box Net Promoter Scores in All Customer Satisfaction Surveys
- Led Event and Operations teams including Ten Managers, Three Administrative Assistants and 50+ Team Members
- Responsible for Onboarding and Training of all New Event Hires, Reviewing Team Schedules, Roll Out of New Systems Procedures, and Overseeing Event Billing Process
- Conducted Monthly One on One Meetings with all Team Members for Ongoing Review of Performance, Development and Client Feedback
- Collaborated with Director of Events on Revenue Forecast, Internal Projects and Events, and Menu Development
- Notable VIP Events: 2019 NCAA Final Four Team Host Hotel, CONvergence (6,000 Attendees), iLEA Live (Event Professional Conference), Associations North Annual Meeting
STRATEGIC EVENT PARTNER, HYATT HOTELS CORPORATE EVENTS TEAM
PLACEHOLDER
04.2016 - 02.2019
- Account Management of Top Hyatt Clients to Drive Brand Loyalty, Improve Client Retention, and Ensure Quality and Continuity of Service Between Hotels
- Successfully Vetted and Acquired New Clients to be part of Hyatt’s Innovative SEP program
- Developed and Executed Client Strategies, Managed Program Logistics, and Coordinated Cross Functional Teams
- Lead Point of Contact for all Client Services Communication and Content Distribution
- Grew Existing Account Business Annually up to $7 Million in Total Revenues
- Executed 31 Programs spanning more than 20 Hyatt Hotels in North America
- Accounts Included: Land O’ Lakes, Mayo Clinic, Deloitte, American Petroleum Institute, Edison Electric Institute, America’s Physician Groups and Digital Marketer
- Co-Facilitator for Three Property Based Event Trainings
SENIOR EVENT PLANNING MANAGER, EVENT PLANNING MANAGER, GRAND HYATT SAN DIEGO
PLACEHOLDER
07.2012 - 04.2016
- Developed and Executed Client Strategies, Managed Program Logistics, and Coordinated Cross Functional Teams
- Lead Point of Contact for all Client Services Communication and Content Distribution
- Designated Events Key Operative for Hyatt Systems
- Responsible for Training and Mentoring Incoming Events Corporate Management Trainees
- Led Monthly Operations Think Tank Meetings to Review and Improve Event Strategies and Operational Execution
CONVENTION SERVICES MANAGER, FOOD & BEVERAGE CORPORATE MANAGEMENT TRAINEE, HYATT REGENCY ATLANTA
PLACEHOLDER
06.2008 - 07.2012
- Developed and Executed Client Strategies, Managed Program Logistics, and Coordinated Cross Functional Teams
- Lead Point of Contact for all Client Services Communication and Content Distribution
- Successfully Completed Food and Beverage Corporate Management Training Program
Education
Bachelor of Science - Hospitality & Tourism Management, Minor in Psychology
Purdue University
West Lafayette, IN05.2008
Skills
- CRM: Salesforce
- Analytics: PowerBi
- Tools: Asana
- Microsoft Office Applications
Timeline
ASSOCIATE MANAGER, CORPORATE ENTERPRISE PARTNERSHIPS
PLACEHOLDER
03.2022 - 03.2024
ACCOUNT MANAGER
PLACEHOLDER
02.2021 - 03.2022
ASSOCIATE DIRECTOR OF EVENTS, HYATT REGENCY MINNEAPOLIS
PLACEHOLDER
02.2019 - 06.2020
STRATEGIC EVENT PARTNER, HYATT HOTELS CORPORATE EVENTS TEAM
PLACEHOLDER
04.2016 - 02.2019
SENIOR EVENT PLANNING MANAGER, EVENT PLANNING MANAGER, GRAND HYATT SAN DIEGO
PLACEHOLDER
07.2012 - 04.2016
CONVENTION SERVICES MANAGER, FOOD & BEVERAGE CORPORATE MANAGEMENT TRAINEE, HYATT REGENCY ATLANTA
PLACEHOLDER
06.2008 - 07.2012
Bachelor of Science - Hospitality & Tourism Management, Minor in Psychology
Purdue University