Caroline Pranke
Minneapolis
Summary
A leader that worked to improve operations management, staff training, and customer relations. Skilled in enhancing service quality and fostering team performance, leading to increased customer loyalty and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Caribou Coffee
Minneapolis, MN
10.2021 - 04.2026
- Directed daily operations to enhance service quality and customer satisfaction.
- Implemented training programs to develop staff skills and improve team performance.
- Analyzed sales data to inform inventory management and optimize product offerings.
- Established strategic partnerships with local businesses to increase brand visibility and community engagement.
- Fostered a positive work environment through effective communication and conflict resolution techniques.
- Implemented operational strategies and effectively built customer and employee loyalty.
Shift Leader
Freddy's Frozen Custard & Steakburgers
Lakeville, MN
07.2018 - 06.2021
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored new team members on customer service protocols and food safety practices.
- Coordinated shift schedules to optimize staff coverage during peak hours, enhancing operational efficiency.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
- Conducted inventory management, tracking stock levels to minimize waste and maintain supply consistency.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
Lakeville South High School
Lakeville, MN05-2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Staff training/development
- Staff management
- Relationship building
- Customer relationship management
Accomplishments
Staffing - Rebuilt and maintained a strong team throughout my years as a manager. I was able to then retain mostly this same team during my time with very little turnover.
Business Development - Worked to restore a store that had fallen under hard times. Rebuilt the team and the trust of the local communtiy.
Certification
ServSafe Food Manager Certified
Food License through Minneapolis Minnesota
Timeline
General Manager
Caribou Coffee
10.2021 - 04.2026
Shift Leader
Freddy's Frozen Custard & Steakburgers
07.2018 - 06.2021
High School Diploma -
Lakeville South High School