Caroline Richards
Warroad
Summary
Customer-oriented store manager offering years of experience in retail operations, customer service, sales, team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Works alongside, trains, develops and manages team of store associates.
Overview
16
16
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Store Manager & Certified Pharmacy Technician
Thrifty White Pharmacy
Warroad
09.2011 - Current
- Implemented scheduling to optimize staff coverage and service delivery.
- Monitored compliance with health regulations and safety standards.
- Resolved customer complaints and provided effective solutions promptly.
- Maintained accurate records of employee performance reviews.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Performed administrative duties such as filing, data entry, answering phones.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained staff on customer service standards and pharmacy procedures.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Conducted in-depth interviews to assess candidate qualifications and fit.
- Oversaw onboarding process to ensure smooth transition for new hires.
Store Clerk
Thompson Drug
Warroad
05.2010 - 09.2011
- Assisted customers with product selection and answered inquiries.
- Organized shelves and maintained product displays for visibility.
- Processed transactions accurately using the point-of-sale system.
- Conducted Western Union transactions and payments
- Prepared UPS/Fedex outgoing parcels for shipment: including packing, sealing, labeling, and affixing postage.
Education
Warroad High School
Warroad, MinnesotaSome College (No Degree) - General Studies
Northland Community And Technical College
Thief River Falls, MNSkills
- 15 years of customer service
- Written and verbal communication skills
- Accurate data entry
- Claims processing
- Conflict and complaint resolution
- Inventory management
- Hiring and onboarding
- Employee scheduling
- Coordinating clinics
- Goal setting
- Confidentiality and HIPAA
- Point of sale systems proficiency
- Pharmacy and customer records management
Certification
- Certified Pharmacy Technician
Timeline
Store Manager & Certified Pharmacy Technician
Thrifty White Pharmacy
09.2011 - Current
Store Clerk
Thompson Drug
05.2010 - 09.2011
Warroad High School
Some College (No Degree) - General Studies
Northland Community And Technical College