CARRIE HERBECK
New Prague
Summary
Hardworking and passionate individual with over 20 years of experience in event planning, sales, management, and customer service. Proven track record increasing sales volume and exceeding customers' expectations. Proficient in many computer systems and bookkeeping. Possess strong organizational and communication skills, as well as multi-tasking.
Overview
21
21
years of professional experience
Work History
Customer Service Agent
Sun Country Airlines - MPLS
St. Paul
03.2025 - Current
- Assisted passengers with check-in processes and boarding procedures.
- Addressed customer inquiries and resolved complaints efficiently.
- Provided information on flight schedules, gate changes, and delays.
- Utilized reservation systems to book flights and make itinerary changes.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Performed check-in procedures for both domestic and international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
Event Set and Strike Crew/Transportation Services
Event Lab
Eden Prairie
05.2024 - Current
- Set-up décor and rental items: ceiling treatments, linens/chair covers/tablescapes, floral, custom design and build, wedding decor, lighting, theme décor and tradeshow/exhibit designs
- Registration management: streamlining the registration process, ensuring seamless attendee experiences from sign-up to check-in.
- Counting inventory items
- Working with team members to create a memorable event for our guests
- Unloading and loading Event Lab trucks and vans with event rental items
- Providing high levels of customer service to each and every guest
- Transportation and citywide shuttling: airport meet and greet, airport arrivals/departures, loading buses to shuttle to venues, and tours for large groups.
- Destination management: planning and working team building activities, tours and excursions
Banquet Server/Banquet Captain
Mystic Lake Casino and Hotel
Prior Lake
10.2018 - Current
- Creates a positive experience for the guests through exceptional service during special events
- Serves patrons with food and beverages in a positive, friendly manner.
- Assist with the complete setup and breakdown of the banquet area.
Event Sales Coordinator
Craftworks- Old Chicago
Apple Valley
10.2004 - 10.2016
- Developed event proposals outlining concepts, timelines, and budgets for clients.
- Collaborated with marketing teams to promote events through social media channels.
- Facilitated client meetings to understand needs and customize event experiences.
- Executed on-site event management, overseeing setups and addressing issues promptly.
- Collaborated with vendors to source necessary equipment for events.
- Delivered exceptional experiences by incorporating client feedback and current trend knowledge.
- Processed deposits and payments, updated accounts and managed paperwork for vendor and customer contracts.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Education
Bachelor of Science - Kinesiology and Exercise Science
University of Minnesota-Twin Cities
Minneapolis, Minnesota06.2003
Skills
- Budget management
- Vendor negotiation
- Time management
- Attention to detail
- Event marketing and sales
- On-site event support
- Sales forecasting
- Event management and coordination
- Customer service/Customer Care
- Scheduling
- Medical terminology
- Bookkeeping/Accounting
- Payroll
- Project Management
- Office management
- Scheduling
- Food service
- Event setup and breakdown
Timeline
Customer Service Agent
Sun Country Airlines - MPLS
03.2025 - Current
Event Set and Strike Crew/Transportation Services
Event Lab
05.2024 - Current
Banquet Server/Banquet Captain
Mystic Lake Casino and Hotel
10.2018 - Current
Event Sales Coordinator
Craftworks- Old Chicago
10.2004 - 10.2016
Bachelor of Science - Kinesiology and Exercise Science
University of Minnesota-Twin Cities
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