Carrie Jenkins
Staples
Summary
Detail-oriented Quality Technician with a strong focus on operational efficiency, corrective actions, and continuous improvement. Proven ability to enhance product quality and foster collaboration among cross-functional teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Technician 3
Ichor Systems
Osakis, MN
03.2025 - Current
- Conducted quality inspections to ensure compliance with product specifications and industry standards.
- Performed testing on various components using precision measurement tools for accuracy verification.
- Assisted in troubleshooting quality issues, providing solutions to enhance production efficiency.
- Documented inspection findings and maintained detailed records for quality assurance processes.
- Collaborated with engineering teams to identify areas for process improvement and product enhancement.
- Trained new team members on quality control procedures and best practices for operational excellence.
- Engaged in continuous learning of new technologies to support evolving quality assurance practices.
- Sampled materials and products to conduct in-depth measurements and tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Conducted root cause analysis for recurring defects, enabling targeted corrective actions that reduced future occurrences significantly.
- Participated in Lean Manufacturing initiatives by identifying areas of waste, streamlining processes, and reducing overall production time without sacrificing quality standards.
- Increased customer satisfaction by addressing and resolving quality-related complaints in a timely manner.
- Implemented process improvements, resulting in increased productivity while maintaining strict adherence to quality standards.
Calibration Technician
RMS
Coon Rapids, MN
05.2022 - 08.2023
- Calibrated measurement instruments to ensure compliance with industry standards and specifications.
- Conducted routine maintenance and troubleshooting on calibration equipment, enhancing operational reliability.
- Documented calibration procedures and results, maintaining accurate records for quality assurance audits.
- Collaborated with engineering teams to develop and refine calibration protocols, improving efficiency in testing processes.
- Assisted in training new technicians on calibration techniques and safety protocols, fostering a culture of continuous learning.
- Implemented process improvements that reduced equipment downtime during calibration activities, increasing overall productivity.
- Maintained inventory of calibration supplies and tools, ensuring availability for uninterrupted operations.
- Contributed to a safe work environment through consistent adherence to safety protocols during equipment handling and testing procedures.
- Increased customer satisfaction by providing timely and accurate calibration services onsite.
- Maintained an organized inventory system for all test equipment, ensuring timely access for necessary repairs or calibrations.
- Managed informational database and processing of returns.
Quality Coordinator
RMS
Coon Rapids, MN
04.2020 - 05.2022
- Developed and maintained quality assurance protocols to ensure compliance with industry standards.
- Conducted regular audits of processes, identifying areas for improvement and enhancing efficiency.
- Collaborated with cross-functional teams to implement corrective actions for quality issues.
- Trained staff on quality control procedures, fostering a culture of continuous improvement.
- Analyzed product defects and trends, providing actionable insights to enhance product reliability.
- Streamlined documentation processes for quality assurance reports, improving accessibility and accuracy.
- Led initiatives to optimize workflow efficiency, resulting in reduced processing times and improved outcomes.
- Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
- Reduced non-conformances with thorough root cause analysis and effective corrective actions.
Production Coordinator
RMS
Coon Rapids, MN
04.2020 - 05.2022
- Coordinated production schedules and resource allocation to optimize workflow efficiency.
- Managed communication between departments to ensure alignment on project timelines and deliverables.
- Implemented process improvements that enhanced operational effectiveness and reduced delays.
- Developed training materials for new team members, fostering a collaborative work environment.
- Led cross-functional meetings to address challenges and streamline project execution strategies.
- Analyzed production data to identify trends and recommend adjustments for improved output quality.
Quality Control Technician
RMS
Coon Rapids, MN
10.2017 - 04.2020
- Conducted thorough inspections of products to ensure adherence to quality standards.
- Monitored production processes to identify and address deviations from specifications.
- Collaborated with cross-functional teams to implement corrective actions for quality issues.
- Trained new team members on quality control protocols and best practices.
- Developed and maintained documentation for quality control procedures and results.
- Streamlined inspection processes, enhancing efficiency and reducing rework rates.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
Education
High School Diploma -
Staples-Motley High School
Staples, MNSkills
- In-process inspection
- Testing procedures
- Quality training
- Visual inspection
- Corrective actions
- Final inspection
- Dimensional inspection
- Customer satisfaction
- Quality management systems
- First-article inspection
- Inspection techniques
- Certification maintenance
- Measurement techniques
- Data collection
- Documentation skills
- Continuous improvement
- ISO standards
Accomplishments
- Supervised team of 10 staff members.
Certification
- QTC - Quality Technician Certification
Lean Practitioner Certifications
5 Sigma to learn how to save cost on define, measure, analyze, improve, and control on how to reduce cost.
Timeline
Quality Technician 3
Ichor Systems
03.2025 - Current
Calibration Technician
RMS
05.2022 - 08.2023
Quality Coordinator
RMS
04.2020 - 05.2022
Production Coordinator
RMS
04.2020 - 05.2022
Quality Control Technician
RMS
10.2017 - 04.2020
High School Diploma -
Staples-Motley High School