Carshena Patton
Minneapolis
Summary
Experienced with patient account management, delivering seamless billing and payment resolutions. Utilizes effective communication skills to address patient inquiries and concerns. Knowledge of healthcare financial systems and regulations.
Overview
14
14
years of professional experience
Work History
Patient Financial Services Representative
Methodist Medical Center
04.2024 - Current
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Improved accuracy of patient billing through meticulous verification of insurance coverage and benefits.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
Recruiter
SYNERGY HomeCare
06.2023 - 01.2024
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Recruiter
Spherion Staffing
02.2020 - 04.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Hired 200+ employees across North Alabama and Middle Georgia
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume
- Assisted on Marketing Campaigns to bring more candidates into the office
- Part of Recruiting team that staffed for one of the biggest Distribution Centers in Madison, AL
Admin Assistant
Spherion Staffing
08.2019 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Planning Orientations
- Executed record filing system to improve document organization and management.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Billing Specialist
Twin Cities Pain Clinic
10.2016 - 08.2019
- Assist with new collections department, including drafting job descriptions
- Work to eliminate lack of communication or knowledge as a reason for patient delinquency
- Monitored customer accounts to identify and rectify billing issues.
- Run payment return reports and process declined transactions
- Verify and post patient payments and budget plan transactions
- Utilized various software programs to process customer payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Initiate patient refunds due to insurance overpayment or one-time courtesy refunds
Senior Customer Service Representative
Coran HealthCare
12.2014 - 01.2016
- Research and follow up on authorization denials
- Scan/upload documents from insurance providers into electronic records system/notify departments
- Submit changes to patient prescriptions in the system and obtain authorization for payment
- Resolved customer service issues using company processes and policies and provided updates to customers.
Allina Health
Allina Health
08.2011 - 10.2014
- Identify prior authorizations for services
- Complete additional follow-up per department procedures
- Identify, verify, and complete eligibility and benefits via electronic resources/phone, interpret results
- Use resources, tools and procedures to complete accounts in assigned work queues
Education
South High School
Certified Phlebotomy Technician -
Century College
4.2015
Skills
- MS Office, NextGen
- Complete multi-faceted tasks within constraints
- 11 years customer service
- Experience with EPIC and Salesforce
- Strong reasoning and resolution skills
- Excellent written/verbal communications
- Facilitate/manage deadlines
- Job Fairs Planning
- Teamwork orientation
- Skilled in Finance
- Online Platforms
- Inbound Phone Calls
- Recruiting and Hiring
- Payment Collection
- Medical Insurance
Timeline
Patient Financial Services Representative
Methodist Medical Center
04.2024 - Current
Recruiter
SYNERGY HomeCare
06.2023 - 01.2024
Recruiter
Spherion Staffing
02.2020 - 04.2023
Admin Assistant
Spherion Staffing
08.2019 - 02.2020
Billing Specialist
Twin Cities Pain Clinic
10.2016 - 08.2019
Senior Customer Service Representative
Coran HealthCare
12.2014 - 01.2016
Allina Health
Allina Health
08.2011 - 10.2014
Certified Phlebotomy Technician -
Century College
South High School
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