CASANDRA NICHOLS
Madison
Summary
Detail-oriented professional with over 15 years in Customer Support and Service Operations. Specializes in high-volume data entry and service scheduling while ensuring effective communication among stakeholders. Excels in managing complex schedules and addressing client issues through organized administrative support and proactive solutions.
Overview
18
18
years of professional experience
Work History
K-3 Math Tutor
AMERICORPS - MMN ELEMENTARY
Madison
08.2023 - Current
- Coordinate one-on-one and group instructional sessions for over 30 students to ensure consistent service delivery and educational support.
- Maintain accurate student progress logs through rigorous Data Entry and monitor learning outcomes to provide actionable service recommendations.
- Respond to the needs of students in pre-K through 3rd grade by tailoring instructional methods to improve academic satisfaction.
- Manage daily instructional schedules and coordinate with faculty to ensure seamless academic operations and classroom support.
Owner/Operator
LITTLE TOTS CHILDCARE
Watertown
08.2016 - 08.2023
- Maintained end-to-end Service Operations for a private business, overseeing curriculum scheduling and cognitive development programs.
- Monitored daily operations to ensure strict adherence to licensing regulations and safety standards through meticulous record-keeping.
- Strengthened Client Relations by facilitating regular updates and transparent communication, significantly enhancing family satisfaction.
- Escalated service quality standards by leading the recruitment, training, and supervision of staff on operational protocols.
- Managed financial record maintenance and synchronized tax documentation utilizing digital administrative support tools.
Office Support Specialist
LAC QUI PARLE FAMILY SERVICES
Madison
10.2022 - 06.2023
- Executed high-volume Email Management and phone operations, responding to complex inquiries with professionalism and accuracy.
- Streamlined schedule management by updating contact lists, calendars, and organizational documents, enhancing remote workflow efficiency.
- Managed high-volume email and phone operations, addressing complex inquiries with professionalism and accuracy to ensure client satisfaction.
- Oversaw office supply inventory through weekly monitoring and proactive ordering, ensuring uninterrupted service delivery.
- Performed high-accuracy Data Entry by digitizing over 200 files monthly, streamlining information retrieval and documentation consistency.
Support Coordinator/Supervisor/Case Manager
Human Service Agency
Watertown
11.2013 - 05.2016
- Coordinated client support services with multidisciplinary teams and community resources to enhance client outcomes.
- Advocated for clients' rights and needs within the agency and community settings.
- Facilitated effective communication between clients, families, and service providers to ensure cohesive support.
- Coordinated client support services with multidisciplinary teams and community resources.
- Assisted clients in accessing and utilizing community resources, improving their ability to meet personal needs.
- Provided crisis intervention services, as needed.
- Provided crisis intervention services during emergencies.
- Maintained accurate records of client interactions and service plans in databases.
- Ensured compliance with all applicable federal, state, local laws and regulations governing human services delivery systems.
- Updated and maintained office policies and procedures manual, ensuring all practices are current and in line with industry standards.
Credit Collections Specialist
FIRST PREMIER BANKCARD
Watertown
06.2008 - 05.2011
- Handled high-risk account inquiries, securing timely payments while maintaining regulatory compliance.
- Resolved billing disputes with clients through effective communication and CRM-driven support tools.
- Monitored account patterns to identify delinquency trends, enabling targeted collection efforts and enhancing client satisfaction.
Education
Associate of Applied Science - Business Management And Marketing
LAKE AREA TECHNICAL COLLEGE
Watertown, SDSkills
- Lesson Planning
- Customer Support
- Client Relations
- Customer Satisfaction
- Service Delivery
- Motivation techniques
- Effective communication
- Conflict resolution
- Problem-Solving Skills
- Problem solving
- Creative Thinking
- Decision-making
- Team collaboration
- Collaboration and Teamwork
- Remote Collaboration Tools
- Service Scheduling
- Schedule Management
- Remote Workflow
- Microsoft Office Suite
- Data Entry
- CRM Software
- Email Management
- Administrative Support
- Digital Documentation
- Process Optimization
- Patience and Empathy
Additional Skills
Customer Support, Client Relations, Problem-Solving Skills, Patience and Empathy, Customer Satisfaction, Service Delivery, Data Entry, CRM Software, Remote Collaboration Tools, Email Management, Administrative Support, Microsoft Office Suite, Digital Documentation, Service Scheduling, Schedule Management, Service Operations, Remote Workflow, Financial Oversight, Debt Settlement, Inventory Management, Collaboration and Teamwork, Decision-making, Creative Thinking, Process Optimization, Regulatory Compliance
Timeline
K-3 Math Tutor
AMERICORPS - MMN ELEMENTARY
08.2023 - Current
Office Support Specialist
LAC QUI PARLE FAMILY SERVICES
10.2022 - 06.2023
Owner/Operator
LITTLE TOTS CHILDCARE
08.2016 - 08.2023
Support Coordinator/Supervisor/Case Manager
Human Service Agency
11.2013 - 05.2016
Credit Collections Specialist
FIRST PREMIER BANKCARD
06.2008 - 05.2011
Associate of Applied Science - Business Management And Marketing
LAKE AREA TECHNICAL COLLEGE