Summary
Overview
Work History
Education
Affiliations
Certification
Leadership
Timeline
Generic
Casey Riedberger

Casey Riedberger

Hawley,MN

Summary

Experienced with customer relationship management, strategic planning, and team leadership. Utilizes data-driven insights to improve customer satisfaction and retention. Track record of fostering collaborative environments and delivering customer-focused solutions.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Director of Customer Success-US

Dossier
09.2024 - Current
  • Led customer onboarding initiatives, ensuring seamless integration and satisfaction.
  • Developed training materials and resources to enhance customer engagement and product knowledge.
  • Collaborated with cross-functional teams to resolve customer issues promptly and efficiently.
  • Analyzed customer feedback to identify trends and drive continuous improvement in service delivery.
  • Managed customer success team, providing mentorship and fostering professional growth among members.
  • Implemented strategies to increase customer retention and strengthen long-term relationships.
  • Led cross-functional teams in the design and execution of customer success initiatives, resulting in higher client satisfaction scores.

Customer Success Manager

Dossier
06.2022 - 09.2024


  • Cultivate strong, long-term relationships with key stakeholders at various customer organizations, understanding their goals and ensuring they achieve desired outcomes with the solutions provided.
  • Implemented strategies that improved customer satisfaction ratings through proactive outreach.
  • Conducted regular check-ins with clients to ensure product alignment with business goals.
  • Assisted in creating success plans that outlined customer objectives and milestones.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Facilitated onboarding processes to enhance customer engagement and retention.
  • Collaborated with cross-functional teams to resolve customer issues effectively.

Nurse Manager

Sanford Health-Innovation Unit
05.2019 - 06.2022
  • Manage daily operations for a 32 bed medical surgical unit
  • Facilitate the development, implementation, and management of innovation projects on our unit in partnership with organizational leadership to meet strategic goals
  • Coordinated the opening of new unit including the hiring and training of staff, construction coordination, and management
  • Supervised nursing staff to ensure adherence to best practices and quality patient care standards.
  • Developed and implemented unit policies to enhance operational efficiency and patient safety.

Improvement Advisor

Sanford Health-Quality & Safety
02.2017 - 05.2019
  • Collaborate with interdisciplinary teams to enhance, redesign, or create processes that improve outcomes and advance the organization toward excellence in nursing and patient experience
  • Facilitate the development, implementation, and management of performance improvement activities in partnership with organizational leadership to meet strategic goals
  • Acting as an informal leader by motivating and managing resources, teams, and priorities for assigned projects while applying coaching and mentoring techniques to guide the work
  • Facilitated quality improvement initiatives to enhance patient safety protocols.
  • Collaborated with multidisciplinary teams to streamline healthcare processes and workflows.

RN Clinical Research Specialist

Sanford Health-Clinical Research
01.2016 - 01.2017
  • Correspond with study sponsors to coordinate patient education and informed consent, data entry, critical thinking, and use nursing skills to ensure the integrity of the data and the safety of patients throughout each study
  • Started development of Enterprise Clinical Research Education Program
  • Administered patient care and monitored vital signs to ensure safety and comfort.
  • Collaborated with research teams to execute clinical trials and maintain compliance with protocols.
  • Documented patient responses and collected data for analysis in clinical research studies.

RN Team Lead

Sanford Health-Family Practice Clinic
2014 - 01.2016
  • Interdisciplinary collaboration to coordinate care for patients ranging from newborn to geriatrics
  • Management of population health through the use of Healthy Planet
  • Development of orientation program for new RN Team Leads
  • Administered patient assessments and collaborated with healthcare teams to develop care plans.
  • Educated patients on health management and preventive care strategies to enhance wellness.
  • Monitored vital signs and documented patient progress, ensuring accurate medical records.
  • Assisted in coordinating patient referrals and follow-up appointments for continuity of care.

Education

Doctor of Nursing Practice -

Capella University
12.2025

Master of Science in Nursing -

Minnesota State University Moorhead
01.2020

Bachelor of Science in Nursing - undefined

Minnesota State University Moorhead
01.2015

Associate of Applied Science - Nursing

Minnesota State Community & Technical College
01.2014

Affiliations

  • American Nurses Association
  • Minnesota Organization of Registered Nurses
  • Sigma Theta Tau International Honor Society of Nursing

Certification

  • Certified Professional in Health Care Quality
  • Certified Nurse Manager Leader
  • Advance Care Plan Facilitation
  • CPR & First Aid

Leadership

  • Mentor for Nurse Residency Program
  • Leading for Improvement Coach
  • United Way Ambassador
  • United Way Emerging Leader
  • Project Management
  • Council Chair

Timeline

Director of Customer Success-US

Dossier
09.2024 - Current

Customer Success Manager

Dossier
06.2022 - 09.2024

Nurse Manager

Sanford Health-Innovation Unit
05.2019 - 06.2022

Improvement Advisor

Sanford Health-Quality & Safety
02.2017 - 05.2019

RN Clinical Research Specialist

Sanford Health-Clinical Research
01.2016 - 01.2017

Bachelor of Science in Nursing - undefined

Minnesota State University Moorhead

Associate of Applied Science - Nursing

Minnesota State Community & Technical College

RN Team Lead

Sanford Health-Family Practice Clinic
2014 - 01.2016

Doctor of Nursing Practice -

Capella University

Master of Science in Nursing -

Minnesota State University Moorhead

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Casey Riedberger