Cass Mosley
Wyoming
Summary
Advocate service with extensive experience in medical client care. Proven ability to establish rapport and maintain high levels of customer satisfaction. Specializes in quality, effectiveness, and process optimization to drive company success. Results-oriented with a strong focus on relationship development for future growth.
Overview
7
7
years of professional experience
Work History
Medical Advocate
UnitedHealth Group
08.2021 - 05.2025
- Collaborated with team members onshore and offshore. Adapting to language barriers, complex medical scenarios. Multitasking across a wide range of medical topics, discussions, and systems. Outreach for advance solutions for reoccurring stipulations (Prior Authorizations, Appeals, and Exceptions.)
- Delivered courteous service while providing knowledgeable support.
- Established trusting client relationships through personal connections consistent with member needs.
- Managed complex pharmacy, medical, billing, and clinical caseloads with diligence. Mitigating customer abrasion by prioritizing tasks for timely case resolution.
Customer Service Representative
Superior Fuel Company
12.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Regularly exceeded daily sales and product add-on quotas.
Customer Service Specialist
Comcast/Xfinity
01.2018 - 09.2019
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Education
Associate of Arts - Music Business
McNally Smith College of Music
Saint Paul, MN06.2014
Skills
- Report urgent concerns ~
- Claims monitoring ~
- Expertise on covered services ~
- Inbound and outbound communication lead ~
- Staff training-OjT, Mentoring, Survey Analyst ~
- Creative problem solving, real time critical thinking~
Timeline
Medical Advocate
UnitedHealth Group
08.2021 - 05.2025
Customer Service Representative
Superior Fuel Company
12.2019 - 08.2020
Customer Service Specialist
Comcast/Xfinity
01.2018 - 09.2019
Associate of Arts - Music Business
McNally Smith College of Music
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