- I participate in various sports activities for physical activity, camaraderie, and personal growth
- DIY and Home Improvement
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Learning new cooking techniques and expanding my culinary skills
- Camping
- Competition Dance for 13 years
- During school I played hockey, volleyball, and softball
- Was a youth group leader at New Hope church my junior and senior year of high school
Cassandra Miller
Cambridge,MN
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service and business management. Collaborative communicator to quickly build relationships with both clients and business audiences. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Business Manager
River Counseling
01.2012 - 12.2024
- Pleasantly welcomed clients/visitors answered phone calls, emails and maintained front reception desk.
- New intake insurance verification, eligibility and benefits.
- Provider Credentialing.
- Inventoried and ordered supplies for office.
- Set and oversaw financial and business management structures.
- Monitored annual budget, revenue goals and business volume forecasts.
- Scheduled appointments, meetings and events.
- Responded effectively to sensitive inquiries or complaints.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Utilize Microsoft Word/Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming mail, faxes, letters and emails for office distribution.
- Checked facility for open windows, locked doors and malfunctioning smoke detectors to maintain client safety.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Monitored current and past due accounts and pursued collections on outstanding invoices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained client confidentiality.
Key Manager
Applebee's
01.2020 - 05.2021
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Managed daily operations, client relations and IT.
Server/Bartender
Applebee’s
01.2016 - 05.2021
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Cashier/FEO
Fleet Farm
12.2012 - 03.2014
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Arts - Business
Concordia University
Saint Paul, MN05.2019
Associate of Arts - Psychology
Anoka-Ramsey Community College
Cambridge, MN05.2017
High School Diploma -
Cambridge-Isanti High School
Cambridge, MN06-2015
Skills
- Active Listening Skills
- Team Building and Leadership
- Customer service
- Cool Under Pressure
- Conflict and Complaint Resolution
- Email and Phone Etiquette
- Financial management
- Data confidentiality
- Verbal and written communication
- Client account management
- Proficient in Microsoft Word/Excel
- Documentation and reporting
- Outgoing personality
- Suggestive selling
References
References available upon request.
Interests
Timeline
Key Manager
Applebee's
01.2020 - 05.2021
Server/Bartender
Applebee’s
01.2016 - 05.2021
Cashier/FEO
Fleet Farm
12.2012 - 03.2014
Business Manager
River Counseling
01.2012 - 12.2024
High School Diploma -
Cambridge-Isanti High School
Bachelor of Arts - Business
Concordia University
Associate of Arts - Psychology
Anoka-Ramsey Community College
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