Cassandra Moore
Circle Pines
Summary
Office manager with a solid track record in optimizing workflows and ensuring efficient operations. Experienced in mentoring staff and fostering positive team dynamics, enhancing collaboration and community engagement.
Overview
28
28
years of professional experience
Work History
Office Manager
Tatum Handyman/Maintenance Service LLC
Minneapolis
07.2022 - Current
- Managed daily office operations, ensuring consistent workflow and support for team activities.
- Oversaw inventory management and procurement of office supplies.
- Provided training to new hires on office policies and procedures.
- Tracked invoices and payments, ensuring accuracy and timely processing of accounts receivable and payable.
- Performed general bookkeeping duties, including bank statement reconciliation and journal entry creation, to maintain accurate financial records.
Community Ambassador
Self-employed
St. Paul
08.2018 - 12.2023
- Delivered emotional support and guidance to youth navigating personal challenges, enhancing their resilience.
- Served as a mentor for at-risk youth by providing advice and support regarding life decisions.
- Actively listened to young people's concerns and offered tailored solutions, addressing individual needs effectively.
- Applied a calm and positive approach while interacting with youth in various settings.
- Modeled positive behavior for residents by providing leadership and positive interactions.
- Facilitated constructive dialogue among peers, fostering a respectful and collaborative environment.
Library Customer Service Assistant IV
City of St. Paul
St. Paul
10.1998 - 05.2016
- Supervised 17 employees, fostering a collaborative work environment and ensuring service excellence
- Trained new and existing employees on circulation system, enhancing operational efficiency and user experience
- Trained new employees on effective customer service techniques.
- Deescalation trainer
- Contributed to successful openings of two new libraries, facilitating community access to resources and services
- Implemented the first 3M self-check-in unit for the Library system and acted as implementation lead for the project
- Completed daily money deposits for the library branch
- Represented workers' interests as AFSCME Union steward for 7 years
Education
High School Diploma -
St. Paul Central H.S.
Saint Paul, MN06-1993
Some College (No Degree) - Biology
University of Minnesota, Duluth
Duluth, MNSkills
- Office operations
- Bookkeeping
- Financial tracking
- Workflow optimization
- Scheduling
- Contract negotiations
- Team leadership
- Staff training
- Training and coaching
- Effective communication
- Active listening
- Conflict resolution
- Problem solving
- Relationship building
Timeline
Office Manager
Tatum Handyman/Maintenance Service LLC
07.2022 - Current
Community Ambassador
Self-employed
08.2018 - 12.2023
Library Customer Service Assistant IV
City of St. Paul
10.1998 - 05.2016
High School Diploma -
St. Paul Central H.S.
Some College (No Degree) - Biology
University of Minnesota, Duluth