Cassandra Reiter
Arden Hills
Summary
Dynamic Customer Service Representative with a proven track record at Lunds & Byerlys, adept at resolving conflicts with empathy and critical thinking. Enhanced customer loyalty through effective complaint resolution and efficient handling of escalated calls. Skilled in data entry and active listening, consistently delivering satisfactory outcomes for both clients and the company.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lunds & Byerlys
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - General
Bethal
Roseville, MN06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Lunds & Byerlys
11.2022 - Current
Associate of Arts - General
Bethal
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