Cassandra Sonstegard
Double Tree by Hilton Bemidji
Blackduck,MN
7
years of professional experience
Offering strong foundation in customer service and communication skills, ready to learn and develop in dynamic call center environment. Brings ability to quickly grasp new systems and procedures, and apply critical thinking to resolve issues promptly. Ready to use and develop communication and problem-solving skills in Inbound Call Center Agent role.
Work History
Night Auditor
2 Years 4 Months- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Conducted nightly financial audits, reconciling cash drawers and credit card transactions for accuracy.
- Oversaw inventory management, tracking hotel supplies to maintain adequate stock levels overnight.
- Assisted in resolving guest inquiries and complaints, enhancing overall customer satisfaction experience.
- Trained and mentored team members on audit procedures and customer service excellence.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Front Desk/Night Auditor
1 Year 11 Months- Managed guest check-ins and check-outs efficiently, ensuring a seamless experience.
- Responded to guest inquiries promptly, resolving issues to enhance satisfaction.
- Coordinated room assignments and ensured accurate billing procedures.
- Trained and mentored new front desk staff on policies and procedures.
- Developed strong relationships with guests, fostering repeat business through exceptional service.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Delivery Driver
2 Years 7 Months- Delivered pizzas efficiently, ensuring timely arrival and customer satisfaction.
- Maintained accurate records of deliveries and customer transactions.
- Collaborated with kitchen staff to confirm order accuracy and quality standards.
- Navigated routes using GPS systems, optimizing delivery times.
- Managed cash handling, processing payments accurately and securely.
- Communicated effectively with customers regarding order status and special requests.
- Implemented feedback mechanisms to improve service quality and customer experience.
Education
Bachelor of Science - Wildlife Biology
Skills
Front desk operations
Multitasking and organization
Problem-solving
Strong work ethic
Decision-making
Customer service
Oral and written communications
Training and mentoring
Automated telephone systems
Timeline
Night Auditor
Double Tree by Hilton Bemidji
05.2024 - CurrentRead More
Front Desk/Night Auditor
AmericInn by Wyndham
05.2022 - 04.2024Read More
Delivery Driver
Pizza Hut
06.2019 - 01.2022Read More
Bemidji State University
Bachelor of Science from Wildlife Biology
Read More