Cassie Deziel
Anoka,MN
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Quality Analyst
Gravie, Inc
06.2017 - 11.2024
- Responsible for functional, integration, and end-to-end testing, including back-end data validation using Database and API testing tools.
- Developed, managed, and maintained comprehensive testing documentation, including test plans, test cases, and regression suites, using TestRail.
- Executed, reviewed, and validated automation test scripts using IntelliJ and GitLab, ensuring accuracy, functionality, and alignment with testing requirements.
- Partnered with Developers, Product Owners, and the UX/UI team throughout the SDLC to analyze business requirements and develop implementation and testing strategies.
- Collaborated with third-party vendors to facilitate seamless system integrations and resolve technical issues effectively.
- Authored detailed user stories for the product backlog, ensuring clear acceptance criteria, and alignment with business requirements.
- Coordinated scheduled and unscheduled releases.
- Served as an unofficial Scrum Master, facilitating key Scrum ceremonies (daily standups, sprint planning, and retrospectives) to maintain team alignment, address blockers, and ensure progress toward sprint goals. Acted as a central point of coordination to promote collaboration and support efficient Agile workflows.
- Worked closely with internal customers to understand business needs, translate them into clear requirements, and foster open communication between departments, promoting a culture of continuous improvement and shared accountability for product performance.
- Designed and implemented customized training materials to onboard new hires, ensuring a seamless and efficient integration process while maintaining a strong focus on detail and quality standards.
- Researched, diagnosed, and resolved incidents reported by end-users, identifying root causes and providing effective solutions
Quality Analyst
ProAg
09.2014 - 06.2017
- Contributed to both Waterfall and Agile/Scrum teams, providing accurate QA estimates following grooming sessions and thorough analysis of business requirements
- Collaborated directly with Developers, Business Analysts (BAs), and Business Owners to ensure the successful implementation of projects
- Designed, executed, and maintained automation test scripts, establishing a comprehensive regression suite to ensure adequate test coverage
- Documented and tracked failed test cases and defects in TFS, ensuring timely resolution and clear communication.
- Led training initiatives for new BAs and QAs, focusing on systems, business processes, and best practices to promote team development.
- Successfully onboarded and transitioned new QA members to the team, ensuring smooth knowledge transfer and consistent performance.
- Coordinated User Acceptance Testing (UAT), acting as a liaison between third-party software vendors and internal business stakeholders to facilitate testing, releases, and issue resolution. Maintained detailed documentation of correspondence and ticket statuses, regularly reporting progress to third-party vendors.
- Managed release coordination and conducted thorough smoke testing after production releases to ensure system stability and functionality.
Crop Hail Underwriter
ProAg
04.2011 - 09.2014
- Underwrote and processed hail and named peril policies with a deep understanding of company products, ensuring accurate and efficient policy issuance.
- Provided training and support to new team members assigned to our region, delegating tasks effectively to maintain workflow and ensure consistent team performance.
- Audited and approved claims for payment, collaborating closely with adjusters and claim supervisors to resolve complex issues and ensure timely processing.
- Identified, reported, and tested system issues and proposed enhancements for the processing and quoting systems to improve operational efficiency and accuracy.
- Recognized as the Subject Matter Expert (SME) for the Quoter system, providing guidance and support to colleagues on system functionality and best practices.
- Actively participated in agent meetings and provided one-on-one training sessions, including travel when necessary, to ensure agents were well-versed in company products and procedures.
- Assisted in the processing and underwriting of Multi-Peril Crop Insurance (MPCI) policies as needed, demonstrating flexibility and cross-functional expertise in supporting key business areas.
Insurance Services Representative
RCIS (Crop Insurance Industry)/Wells Fargo Bank
03.2010 - 03.2011
- Underwrote and processed all hail applications within my assigned region, ensuring accuracy and compliance with company policies.
- Approved exceptions for specialty crops and Insurance Per Acre (IPA) policies, leveraging expertise to manage unique underwriting scenarios effectively.
- Handled the underwriting and processing of Multi-Peril Crop Insurance (MPCI) policies, ensuring timely and accurate policy issuance.
- Recognized by management as a Subject Matter Expert (SME) in Multi-Peril processes, providing support and guidance on complex underwriting procedures.
- Audited and approved MPCI claims for payment, collaborating with relevant stakeholders to resolve discrepancies and ensure claims were processed in accordance with company guidelines.
- Worked cross-functionally with multiple departments within RCIS to address and resolve complex issues, demonstrating strong problem-solving skills and teamwork.
- Traveled to agencies to conduct one-on-one sessions with agents, providing hands-on system training.
Teller
Wells Fargo Bank
11.2008 - 03.2010
- Recognized financial needs and cross-sold opportunities to recommend products and services, exceeding customer satisfaction and sales goals
- Coached new team members on sales and banking operations
- Order all of the office, teller, and banker supplies
- Pay and track bills for the branch
- Create teller schedules
- Top sales in the North Star District3rd quarter2009
Education
Bachelor's Degree - Focus International Studies
Indiana Bible College
Indianapolis05.2004
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Anoka Ramsey Community College
05.2001
Skills
- Strong communication skills
- Agile frameworks
- Team leadership
- Critical thinking
- Problem-solving
- Requirements analysis
- Continuous improvement mindset
- API testing-Postman, Swagger, Talend
- SQL-Sequel Pro, DB Visualizer
- EDI Files
- CI/CD-Jenkins, Gitlab
- Project Management-Jira, TFS, Rally, Clubhouse/Shortcut
Certification
- Certified Scrum Product Owner (CSPO)-Scrum Alliance-10/24
- IST Certified Mobile Software Test Professional-9/22
- CEDIA (Certified EDI Academy Professional)-4/22
- CAST Certified
Timeline
Senior Quality Analyst
Gravie, Inc
06.2017 - 11.2024
Quality Analyst
ProAg
09.2014 - 06.2017
Crop Hail Underwriter
ProAg
04.2011 - 09.2014
Insurance Services Representative
RCIS (Crop Insurance Industry)/Wells Fargo Bank
03.2010 - 03.2011
Teller
Wells Fargo Bank
11.2008 - 03.2010
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Anoka Ramsey Community College
- Certified Scrum Product Owner (CSPO)-Scrum Alliance-10/24
- IST Certified Mobile Software Test Professional-9/22
- CEDIA (Certified EDI Academy Professional)-4/22
- CAST Certified
Bachelor's Degree - Focus International Studies
Indiana Bible College
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