Cassie Wakefield
Minneapolis
Summary
Hospitality professional with proven track record of elevating guest experiences through effective leadership and innovative solutions. Expertise in team collaboration and adaptability ensures consistent service excellence and operational efficiency. Known for reliability and ability to thrive in dynamic environments, bringing valuable interpersonal and problem-solving skills to role.
Overview
5
5
years of professional experience
Work History
Guest Experience Lead
lululemon
02.2025 - Current
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Trained new team members on best practices in delivering outstanding guest experience in a fast-paced environment.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Developed and motivated employees to be productive and engaged in work.
Product Operations Lead
lululemon
10.2024 - 02.2025
- Enhanced team productivity by providing ongoing training and development opportunities.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Streamlined operations by implementing efficient processes and optimizing workflows.
Guest Experience Lead
lululemon
04.2024 - 08.2024
Visual Merchandising Specialist
lululemon
10.2023 - 02.2024
- Maximized floor space efficiency, utilizing creative product placement techniques to accommodate a diverse range of merchandise without compromising design integrity.
- Spearheaded visual merchandising updates during holiday seasons for timely promotion of seasonal items, resulting in increased sales conversions.
- Increased customer engagement, designing interactive product displays that encouraged hands-on interaction.
- Trained new visual merchandising team members on company guidelines and aesthetic standards for consistent brand presentation.
FT Educator
lululemon
08.2023 - 10.2023
Assistant Store Manager
Free People
01.2022 - 12.2022
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
Key Holder
Free People
11.2020 - 01.2022
- Collaborated with management to determine key tasks and delegate to staff members
Sales Associate
Madewell
10.2019 - 11.2020
- Built and maintained relationships with peers and upper management to drive team success
Education
Bachelor of Arts - Art History
Boston College
Chestnut Hill, MABachelor of Arts - Art History
University of Wisconsin, Madison
Madison, WI05-2024
Bachelor of Arts - Art
University of Wisconsin, Madison
Madison, WI05-2024
Skills
- Team member development
- Scheduling
- Interviewing
- Leadership qualities
- Guest experiences
- Exceptional communication
- Guest services
Timeline
Guest Experience Lead
lululemon
02.2025 - Current
Product Operations Lead
lululemon
10.2024 - 02.2025
Guest Experience Lead
lululemon
04.2024 - 08.2024
Visual Merchandising Specialist
lululemon
10.2023 - 02.2024
FT Educator
lululemon
08.2023 - 10.2023
Assistant Store Manager
Free People
01.2022 - 12.2022
Key Holder
Free People
11.2020 - 01.2022
Sales Associate
Madewell
10.2019 - 11.2020
Bachelor of Arts - Art History
Boston College
Bachelor of Arts - Art History
University of Wisconsin, Madison
Bachelor of Arts - Art
University of Wisconsin, Madison
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