Catherine Byron
Buffalo
Summary
Customer service driven professional with many years of experience providing top-notch assistance to facility guests. Solution-driven and nimble in thinking outside the box to provide assistance to all guests.
Overview
17
17
years of professional experience
Work History
Patient Service Attendant
St Alphonsus Regional Medical
Boise
08.2022 - 10.2025
- Maintained cleanliness and organization in patient areas and common spaces.
- Assisted staff with transporting patients and handling medical equipment.
- Provided exceptional customer service to patients and visitors at the facility. Provided companionship to patients with suicidal ideation, drug addiction or alcohol problems, and those with Alzeimers, dementia.
Patient Access Representative
St Luke's Hospital and Medical Center
Eagle
08.2022 - 06.2023
- Managed patient check-in and registration processes. Using the epic system of the hospital, I would effectively communicate with nursesto see if visitors could enter the floors to visit loved ones during the covid epidemic.
Residential Rehabilitation Specialist
Community Connections
Boise
12.2008 - 01.2021
- Conducted assessments to identify client needs and rehabilitation goals.
- Developed tailored rehabilitation plans in collaboration with multidisciplinary teams.
- Facilitated individual and group therapy sessions to enhance client engagement.
- Monitored client progress and adjusted treatment plans as necessary.
- Provided education on coping strategies and life skills to clients and families.
- Collaborated with community resources to support client reintegration efforts.
- Documented all interactions and maintained accurate client records consistently.
- Mentored junior staff on best practices in rehabilitation techniques and interventions.
- Collaborated with other healthcare professionals to coordinate services for clients.
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
- Monitored daily performance and patient outcomes to maintain quality assurance.
- Directed and supported internal case management and client advocacy.
- Identified community resources available for individuals with disabilities.
- Encouraged positive behavior change by developing goals and objectives for each client.
- Monitored client progress through regular reviews, evaluations, and reports.
- Instructed patients in the use of assistive devices such as wheelchairs or prosthetics.
- Developed individualized treatment plans for clients in accordance with their needs and preferences.
- Administered medication and treatments according to physician instructions.
- Provided guidance and support to help clients adjust to lifestyle changes associated with disability.
- Educated families about medical conditions affecting their loved ones.
- Assisted clients with activities of daily living such as bathing, dressing, eating.
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
- Connected individuals with relevant community resources and coordinated referrals.
Education
Governor Thomas Johnson
Frederick, MDSkills
- EPIC usage
- patient transportation
- therapeutic communication
- customer service, strong empathy, basic computer competence, multitasking
Timeline
Patient Service Attendant
St Alphonsus Regional Medical
08.2022 - 10.2025
Patient Access Representative
St Luke's Hospital and Medical Center
08.2022 - 06.2023
Residential Rehabilitation Specialist
Community Connections
12.2008 - 01.2021
Governor Thomas Johnson