Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Kotzer

Sartell

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

20
20
years of professional experience

Work History

Store Manager

Seven Eleven
Sartell
09.2022 - 05.2025
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Recruited, trained and supervised new employees.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Developed strategies to maximize sales and profitability.
  • Monitored inventory levels and placed orders to restock shelves.
  • Ensured compliance with safety regulations and company policies.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established customer service standards and monitored staff compliance.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Created weekly work schedules for store personnel.
  • Updated and maintained store signage and displays.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.

Store Manager

Speedway Gas Station
Sartell
07.2017 - 09.2022
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated a variety of machinery and tools safely and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.

Store Manager

JM Companies
Sartell
01.2013 - 03.2016
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Planned special promotions or discounts based on market trends.
  • Performed regular price checks to ensure competitive pricing.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

Store Lead

Chad Kodet
Sartell
12.2004 - 01.2013
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Handled customer transactions and balanced cash drawers.
  • Placed special orders or called other stores to find desired items.
  • Provided exceptional customer service to all customers.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Handled cash reconciliation at end of shift.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

High School Diploma -

Backus Public School
Backus, MN
05-1988

Skills

  • Inventory management
  • Financial analysis
  • Employee training
  • Visual merchandising
  • Customer service
  • Sales forecasting
  • Cash handling
  • Performance monitoring
  • Staff scheduling
  • Conflict resolution
  • Safety compliance
  • Leadership development
  • Store merchandising
  • Operations management
  • Store opening and closing procedures
  • Cash management
  • Documentation and reporting
  • Store operations oversight
  • Friendly and positive
  • Outstanding communication skills
  • POS systems
  • Inventory control

Timeline

Store Manager

Seven Eleven
09.2022 - 05.2025

Store Manager

Speedway Gas Station
07.2017 - 09.2022

Store Manager

JM Companies
01.2013 - 03.2016

Store Lead

Chad Kodet
12.2004 - 01.2013

High School Diploma -

Backus Public School

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Catherine Kotzer