Cathy Fischer
Laporte
Summary
Dedicated customer service representative with proven abilities in payment processing and customer satisfaction measurement. Known for exceptional active listening skills and a professional telephone demeanor.
Overview
7
7
years of professional experience
Work History
CSR
Lakes Gas Co
Bemidji, MN
05.2025 - Current
- Collaborated with team members to enhance service delivery and streamline communication channels.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Counted cash drawer daily opening/closing, making deposits
CSA-Call Center
Stratacor (Delta Dental)
Bemidji, MN
12.2023 - 05.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained strict adherence to HIPPA regulations when handling sensitive patient information.
Patient Access Scheduler II- Remote
Conifer Health/CHI Hospital (Williston, ND)
Baudette, MN
10.2018 - 11.2023
- Scheduled patient appointments utilizing advanced scheduling software to optimize workflow.
- Coordinated insurance verification processes to ensure compliance and avoid claim denials.
- Maintained strict adherence to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Worked closely with providers, nurses, Radiology staff and patients to get tests scheduled within a timely manner
Education
High School Diploma -
Adult Education
International Falls, MN04-2001
Skills
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center experience
- Active listening
- Payment processing
- Customer education
Timeline
CSR
Lakes Gas Co
05.2025 - Current
CSA-Call Center
Stratacor (Delta Dental)
12.2023 - 05.2025
Patient Access Scheduler II- Remote
Conifer Health/CHI Hospital (Williston, ND)
10.2018 - 11.2023
High School Diploma -
Adult Education