Cayla Heald
Dodge Center
Summary
Detail-oriented and highly organized professional with extensive experience in scheduling, administrative support, customer service, and record management. Proven ability to communicate effectively with clients, families, and staff while managing multiple responsibilities in fast-paced environments. Proficient in appointment coordination, data entry, documentation, and maintaining confidentiality of sensitive information. Committed to delivering exceptional service and fostering positive relationships to enhance operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Child Care Assistant
Project KIDS
Kasson, MN
03.2024 - Current
- Managing tone in the classroom
- Supporting behavioral challenges
- Communication with parents and families
- Record keeping
- Strategic planning
- Implementation of new strategies and procedures
Paraprofessional
Triton High School
09.2022 - 03.2024
- One on one student work
- Managing behavior challenges
- Bathroom and meal time assistance
- Communication with families
Service BDC Representative
Zumbrota Ford
Zumbrota, MN
12.2021 - 08.2022
- Customer satisfaction
- Customer service questions
- Customer service surveys and questionnaires
- Secured customer appointments
- Handled conflicts or issues as needed
Shift leader
Caribou Coffee
Rochester, MN
09.2019 - 08.2021
- Opening and closing the restaurant
- Money handling
- Customer Service
- Bank Deposit
- Safe handling
Merchandise Coordinator
TJ Maxx
05.2018 - 04.2019
- Supervising associates throughout the store and on registers
- Responsible for running merchandise for departments and changing merchandise setups and displays
- Completing cash counts and register pulls throughout the day and running registers when needed
Child Care Associate
Kids Inc
11.2017 - 05.2018
- Provided care for children in the morning before school from the hours of 6:00 A.M-9:00 A.M. and provided care after school from the hours of 3:00 P.M.-6:00 P.M. everyday Monday through Friday
- Prepped and prepared meals in the morning and after school for the children
- Provided help with homework and other assignments as needed
- Organized games, activities, and field trips for the children
Team Member
Casey's General Store
03.2017 - 10.2017
- Providing customer service in a fast-paced environment
- Operating the store cash register, including collecting payments and making change for customer transactions
- Balancing the cash drawer at the end of every shift
- Assisted with store stocking, setting up floor-sets and opening and closing procedures
Insider
Papa John's Pizza
01.2013 - 01.2016
- Ensuring fast an efficient production of quality pizzas and other food items
- Maintaining a clean and safe work environment
- Setting up and breaking down work stations when opening and closing the store
- Complying to all health and safety guild lines
- Providing excellent customer service
Education
High School Diploma -
Triton High School
01.2016
Skills
- Customer Service
- Shift Management
- Leadership
- Childcare
- Customer connection
- Staff training
- Call center experience
- Scheduling
- Service advisor
Certification
- CPI Certification
- Driver's License
Timeline
Child Care Assistant
Project KIDS
03.2024 - Current
Paraprofessional
Triton High School
09.2022 - 03.2024
Service BDC Representative
Zumbrota Ford
12.2021 - 08.2022
Shift leader
Caribou Coffee
09.2019 - 08.2021
Merchandise Coordinator
TJ Maxx
05.2018 - 04.2019
Child Care Associate
Kids Inc
11.2017 - 05.2018
Team Member
Casey's General Store
03.2017 - 10.2017
Insider
Papa John's Pizza
01.2013 - 01.2016
High School Diploma -
Triton High School
Additional Information
Authorized to work in the US for any employer