Cayla Jungwirth
Bloomington
Summary
Physical Therapy Student with a strong foundation in program management and sports coaching, leveraging 3 years of collegiate leadership experience to drive team development and performance improvements. Demonstrates exceptional skills in performance evaluation and program leadership, with a proven track record of enhancing customer satisfaction and outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Girls Program Director
Grey Duck Lacrosse
02.2024 - Current
- Monitored performance and identified needed improvements based on targeted program evaluation strategies.
- Assessed program's effectiveness to recommend changes to content, policies, and procedures.
- Assisted in recruiting new talent by attending local competitions and networking with other coaches.
- Organized team travel arrangements, including transportation, lodging, and meal planning.
- Enhanced program evaluation methods, leading to measurable improvements in athlete performance and satisfaction.
Service Manager
Hy-Vee
07.2025 - 01.2026
- Oversaw daily operations, ensuring exceptional service delivery and customer satisfaction.
- Implemented process improvements that enhanced team efficiency and reduced service response times.
- Developed training programs for staff, fostering skill development and operational excellence.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Resolved customer complaints in professional and timely manner.
Student Athlete
Concordia University
08.2023 - 04.2025
- Commit approximately 30 hours per week to training, studying playbooks, watching film, travel and competing while simultaneously maintaining full course load
- Develop concentration, strong work ethic and perseverance to meet personal and team goals
- Leading the team as a strong and hardworking captain.
- Executed NCAA policies and procedures, ensuring compliance and enhancing team performance during competitions.
Sales Associate
Athleta
05.2022 - 01.2024
- Provided customer service by welcoming guests, helping with clothing selection and performing cleaning duties at the end of each shift
- Performed daily closing/opening tasks including: daily inventory documentation, ensuring correct profits were secure, processing daily paperwork and assisting in store opening/closing
- Provided exceptional customer service, fostering a welcoming atmosphere and enhancing customer satisfaction through personalized assistance.
Education
Ph.D. - Physical Therapy
St Catherine University
St. Paul, MN08-2028
Bachelor of Arts - Exercise Science
Concordia University-Saint Paul
St. Paul, MN05.2025
Kinesiology
Kent State University At Kent
Kent, OH05.2023
Skills
- Customer Service
- Program Management
- Leadership
- Team Development
- Performance Evaluation
- Inventory Control
- Emergency Response
- Program Leadership
Certification
- CPR Certified
- BLS Certified
Languages
Spanish
Limited Working
Timeline
Service Manager
Hy-Vee
07.2025 - 01.2026
Girls Program Director
Grey Duck Lacrosse
02.2024 - Current
Student Athlete
Concordia University
08.2023 - 04.2025
Sales Associate
Athleta
05.2022 - 01.2024
Bachelor of Arts - Exercise Science
Concordia University-Saint Paul
Kinesiology
Kent State University At Kent
Ph.D. - Physical Therapy
St Catherine University
INTERNSHIPS
Physical Therapy Volunteer Technician - Twin Cities Orthopedics
- Observe PTs/PTAs working with patients with varying orthopedic diagnoses
- Observe the flow of PT charts, paperwork, documentation, and demonstrate the ability to be in a professional environment
- Assist PTs with equipment and modalities when applicable such helping patients on and off the Game Ready
- Maintain cleanliness of treatment rooms
- Maintain cleanliness and organization of the gym
- Ensure modalities are clean and put away or in correct areas (ie – ultrasound machines, game ready, etc)
- Stock treatment rooms and clinic closets with medical supplies
CAMPUS INVOLVEMENT
- Captain, Women's Lacrosse Team
- Volunteer at health clinics (St. Mary's, Protez)
COMMUNITY SERVICE
- Bloomington Youth Lacrosse Association, Head Coach (9+ years)