CAYLIN E. LUNDBERG
St. Paul
Summary
Vocational Rehabilitation Counselor with ten years of experience completing quality assurance reviews and monitoring of various systems within Rehabilitation Services, ensuring compliance with federal, state, and local regulations, as well as internal policies.
Overview
10
10
years of professional experience
Work History
Vocational Rehabilitation Counselor
Department of Veterans Affairs
04.2023 - Current
- Performs routine compliance checks on caseload.
- Counsels unique and challenging situations with ease.
- Recommends enhancements to caseload management.
- Manages caseload of 160 Veterans.
- Prepares and maintains reports, records and case files detailing clients' personal information, services provided and relevant correspondence.
- Generates responses to Veteran inquires.
Senior Vocational Rehabilitation Counselor
State Of Minnesota
09.2018 - 04.2023
- Assisted with development of guidelines and procedures for use in monitoring systems.
- Performed routine compliance checks on caseload.
- Prepared and maintained records and case files detailing clients' personal information, services provided and relevant correspondence.
- Managed caseload of 120 adults.
- Counseled unique and challenging situations with ease.
- Designated Waiver Liaison for local office
- Mentored and supervised interns
Vocational Rehabilitation Counselor
State Of Iowa
01.2018 - 09.2018
- Performed routine compliance checks on caseload.
- Managed case load of 120 clients, adults and transition students.
- Cultivated career plans through addressing disabilities/barriers/strengths with clients.
Vocational Rehabilitation Counseling Intern
State Of Iowa
01.2017 - 12.2017
- Engaged in 700 hours of supervised group and individual vocational rehabilitation counseling sessions.
- Performed routine compliance checks on coworkers cases.
Job Placement Specialist
Goodwill of the Heartland
12.2015 - 12.2016
- Adapted to legislative changes within policy.
- Performed routine compliance checks and recommended improvements on coworkers caseloads.
- Maintained knowledge of market and diverse career opportunities.
- Educated clients to build successful job search strategies.
- Generated connections with 30 new businesses, building relationships and increasing opportunities for clients.
Case Manager
Link Associates
08.2014 - 12.2015
- Performed routine compliance checks and recommended improvements on coworkers caseloads.
- Provided support to 40 program participants by arranging services and sourcing relevant community resources, mental health counseling and job placement services.
- Generated increased referral rates by building meaningful relationships with clients and caregivers.
Education
Master of Science - Counseling
Drake University
Des Moines, IA12.2017
Bachelors of Science - Psychology, Business Administration
Drake University
Des Moines, IA05.2013
Skills
- Conflict resolution
- Policy specialist
- Compliance Issues
- Case Management
- Multiple platforms
- Flexible and Adaptable
Timeline
Vocational Rehabilitation Counselor
Department of Veterans Affairs
04.2023 - Current
Senior Vocational Rehabilitation Counselor
State Of Minnesota
09.2018 - 04.2023
Vocational Rehabilitation Counselor
State Of Iowa
01.2018 - 09.2018
Vocational Rehabilitation Counseling Intern
State Of Iowa
01.2017 - 12.2017
Job Placement Specialist
Goodwill of the Heartland
12.2015 - 12.2016
Case Manager
Link Associates
08.2014 - 12.2015
Master of Science - Counseling
Drake University
Bachelors of Science - Psychology, Business Administration
Drake University
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