Summary
Overview
Work History
Education
Skills
Timeline
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Ceaira Williams

Minneapolis,MN

Summary

Detail-oriented and service-driven professional seeking the Support Staff/Educational Support Professionals position with Osseo Area Schools. Committed to supporting HR operations with professionalism and confidentiality while contributing to the district’s mission to inspire and prepare every scholar for a successful future. Dedicated to fostering a welcoming environment for staff, applicants, and the community through excellent customer service and efficient HR support.

Overview

7
7
years of professional experience

Work History

Vehicle Repair Coordinator

Community Action Partnership of Hennepin County
Brooklyn Park, Minnesota
10.2022 - Current
  • Track, process, and monitor Applications
  • Follow up and maintain communication with applicants
  • utilize software programs and data bases
  • Maintain relationships with vendors
  • Facilitate new hire training
  • Provide coaching and support to staff
  • Run Monthly reports and submit them in a timely manner
  • Resolve complaints, and de-escalate as needed through active listening, empathy, and professionalism.

Intake, Referral, and Assessment Specialist

Community Action Partnership of Hennepin County
Brooklyn Park , MN
04.2022 - 09.2022
  • Collecting documentation
  • Reaching out to the applicant
  • Inputting information in the system
  • Reviewing applications
  • Return phone calls
  • Acting as the middle person between the applicant to the program coordinator.

Courier/Independent Contractor

Self Employed
09.2020 - 04.2022
  • Pick up and deliver items to designated locations following a set schedule or on-demand requests.
  • Ensure timely and safe transportation of packages, documents, or goods.
  • Verify delivery information, including addresses and contact details.
  • Obtain signatures or proof of delivery when required.
  • Load, secure, and unload cargo using best safety practices.
  • Maintain delivery records and report any delays or issues.

Customer Service Representative

TRANSPORTATION PLUS
01.2018 - 11.2019
  • Answering called-in requests for cab services
  • Used navigation services to help drivers locate customers
  • Created customer appointments
  • Maintained up-to-date knowledge of customer accounts

Education

HIGH SCHOOL DIPLOMA -

DUNWOODY ACADEMY HIGH SCHOOL
Minneapolis, MN
09.2008 - 6 2010

Skills

Excellent interpersonal and communication skills, both written and verbal

Well organized and self-motivated

Strong ability to adapt to change and demonstrate flexibility

Solid record for quickly learning new software and programs

Strong knowledge of Microsoft Office tools

Excellent problem-solving abilities and customer service oriented

Efficient in multitasking and prioritizing my workload

Strong customer solution and retention strategy

Ability to maintain professionalism in high stress situations

Timeline

Vehicle Repair Coordinator

Community Action Partnership of Hennepin County
10.2022 - Current

Intake, Referral, and Assessment Specialist

Community Action Partnership of Hennepin County
04.2022 - 09.2022

Courier/Independent Contractor

Self Employed
09.2020 - 04.2022

Customer Service Representative

TRANSPORTATION PLUS
01.2018 - 11.2019

HIGH SCHOOL DIPLOMA -

DUNWOODY ACADEMY HIGH SCHOOL
09.2008 - 6 2010

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Ceaira Williams