CECE JOHNSON
West St. Paul
Summary
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Hiawatha Broadband Communications
09.2024 - Current
- Resolved technical issues through remote support and troubleshooting methodologies.
- Documented customer interactions to enhance knowledge base and improve service delivery.
- Educated customers on product features, enhancing user experience and satisfaction levels.
- Collaborated with cross-functional teams to streamline issue resolution processes.
IT Administrator
Golden Employment
05.2023 - 09.2024
- Managed the 365 environment
- Deployed and managed all user hardware
- Help desk support
- Server management
HELP DESK ANALYST
Dynatronics
10.2021 - 05.2023
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Desktop Support
Minnesota IT Services
12.2020 - 07.2021
- Received and troubleshot level 2 support tickets from multiple state departments
- Received and deployed users workstations
- Imaged laptops and desktops for infrastructure and users
- Scheduled onsite appointments
- Managed inventory using the states database
- Software Deployment
Education
A.A.S - Network Administration
Dakota County Technical College
01.2021
High School Diploma - undefined
Burnsville High School
01.2013
Skills
- Technical troubleshooting
- Customer service
- Desktop support
- Microsoft windows and office
- Networking
Timeline
Technical Support Representative
Hiawatha Broadband Communications
09.2024 - Current
IT Administrator
Golden Employment
05.2023 - 09.2024
HELP DESK ANALYST
Dynatronics
10.2021 - 05.2023
Desktop Support
Minnesota IT Services
12.2020 - 07.2021
High School Diploma - undefined
Burnsville High School
A.A.S - Network Administration
Dakota County Technical College
ACTIVITIES AND HONORS
Technology is my passion in life. Everything I do revolves around it. From installing home routers to building desktops, installing smart home devices and network storage solutions, repairing laptops, repairing game consoles, I enjoy working with a variety of technology platforms. In my free time, I either try to find the nearest electronic component that can be tinkered with, or I go on to my computer to find new software to learn about. I grew up playing team sports which taught me a lot of important social skills that I use in my professional life, like how to be competitive while also working as a team.
Culture Champion at Dynatronics
Cultural program champion.