Celia Cook
Dayton,MN
Summary
Motivated and dedicated worker with a strong track record in problem-solving, customer satisfaction, and departmental enhancements. Recognized for boosting team morale and productivity. Skilled in overseeing permitting processes, managing confidential documents, and fostering effective communication with stakeholders. Exceptional interpersonal skills and adept leadership abilities. Proficient in developing strategic marketing campaigns to elevate engagement and drive sales. Proven history of optimizing program efficiency, conversion rates, and overall performance across online and traditional marketing platforms.
Overview
8
8
years of professional experience
Work History
Marketing Manager
Options Exteriors
02.2024 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Continually maintained and improved company's reputation and positive image in markets served.
- Coordinated with design and media teams to develop high-quality creative assets.
- Created and managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and target markets.
Production and Operations Coordinator
Options Exteriors
11.2022 - Current
- Coordinate with subcontractors and authorities for permit processes, ensuring timely approvals
- Facilitated final inspections, enhancing compliance and project completion efficiency
- Served as primary contact for homeowners, improving communication and satisfaction
- Managed permit documentation, contributing to streamlined operations
- Supported audit preparation, maintaining confidentiality and accuracy
- Analyzed permit requirements to ensure compliance with local regulations, preventing project delays and legal issues.
- Coordinated with city officials and contractors to expedite permit acquisition, fostering productive partnerships.
- Maintained comprehensive records of permit documentation, ensuring accuracy and accessibility for project teams.
- Oversee subcontractor HR, ensuring compliance and smooth onboarding processes.
- Resolve invoice discrepancies, saving $3.4 million, enhancing financial accuracy.
- Coordinate property appraisals, ensuring timely and efficient completion.
- Manage legal documentation for escalated jobs, supporting legal processes.
- Handle homeowner emergencies, ensuring prompt and effective resolutions.
- Inform subcontractors of back charges
- Cultivate a positive work environment by promoting open communication and supporting team member development.
- Develop a streamlined process for back charge notifications, enhancing subcontractor accountability and reducing disputes.
Race Pit Crew Member
Cook Racing
12.2017 - Current
- Sole collector of run data
- Liaison between race team and the Polaris Racing Manager
- Interpret, communicate, and provide data when needed
- Manage and maintain historical run data
- Communicate changes needed to driver and other crew members
- Market for the team. Gaining sponsors, more sales on our apparel, and creating great connections with fans.
- Created ads on Canva and posted them on our social medias
- Manage all social media platforms for the team (Instagram, Facebook, and Tiktok)
Key Leader
Lululemon
05.2018 - 11.2022
- Promoted a culture of open communication and growth, nurturing team development and enhancing overall workplace morale.
- Orchestrated team efforts to enhance customer engagement, fostering a supportive environment and boosting team morale.
- Streamlined inventory management processes, resulting in noticeable improvements in stock accuracy and availability.
- Analyzed sales trends to identify growth opportunities, enabling strategic adjustments to meet evolving market demands.
- Eagerly embraced challenges, consistently driving substantial growth in customer satisfaction and retention.
- Led cross-functional initiatives to improve store operations, enhancing teamwork and achieving substantial gains in productivity.
- Implemented performance metrics, leading to measurable improvements in team efficiency and operational excellence.
Education
ASSOCIATES -
Anoka-Ramsey Community College
Anoka, MN05.2022
Skills
- Effective conflict resolution
- Client engagement
- Continuous process evaluation
- Prioritization and scheduling
- Analytical problem solving
- Critical Thinking
- Strong verbal communication
- Permit Acquisition
- Systematic data organization
- Inspection process management
- Onboarding Processes
- Emergency Management
- Digital marketing
- Social media marketing
- Go-to-market strategy development
Timeline
Marketing Manager
Options Exteriors
02.2024 - Current
Production and Operations Coordinator
Options Exteriors
11.2022 - Current
Key Leader
Lululemon
05.2018 - 11.2022
Race Pit Crew Member
Cook Racing
12.2017 - Current
ASSOCIATES -
Anoka-Ramsey Community College
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