Chad Kostuch
White Bear Lake
Summary
Parts management professional prepared to bring high level of expertise to role. Proven skills in inventory control and order fulfillment, ensuring seamless operations. Dependable team player committed to achieving results and adapting to dynamic environments. Strong technical knowledge and detail-oriented approach valued by employers.
Overview
25
25
years of professional experience
Work History
Parts Specialist
Walser Mazda
09.2021 - 08.2025
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Service Writer
Walzer Polar Chevrolet
10.2016 - 09.2020
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Presented different repair options to customers to help each person make appropriate choices.
- Streamlined repair order processes for increased efficiency and productivity.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
Assistant Service Manager
Bobby and Steve's Auto World
02.2016 - 10.2016
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
- Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
- Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Manager
Tires Plus Complete Auto Care
07.2000 - 02.2016
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
General Studies
White Bear Lake South Campus
White Bear Lake, MN06-1997
Skills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Shipping coordination
- Email communication
- Clean driving record
- Cycle counting
- Forklift operation
- Improving customer satisfaction
- Team collaboration
- Vendor relations
- Training and coaching
- Staff training
- Parts installation
- Parts recommendation
- Replacement parts identification
- Stock number and pricing data
- Payment processing
- Product research
- Customer relationship development
- Product recommendations
- Complaint handling
- Teamwork and collaboration
- Teamwork
- Reliability
- Multitasking ability
- Problem-solving abilities
- Attention to detail
- Time management
- Problem-solving
- Excellent communication
- Customer interaction
- Relationship building
Timeline
Parts Specialist
Walser Mazda
09.2021 - 08.2025
Service Writer
Walzer Polar Chevrolet
10.2016 - 09.2020
Assistant Service Manager
Bobby and Steve's Auto World
02.2016 - 10.2016
Service Manager
Tires Plus Complete Auto Care
07.2000 - 02.2016
General Studies
White Bear Lake South Campus
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