Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHAD MOSER

Glencoe,MN

Summary

10 Years of professional security management experience. 15 Years of experience hiring, managing and training employees in addition to managing budgets. Demonstrated ability to interact with senior levels and vendors as well as internal and external clients at all levels in an organization. Proficient at speaking and leading upwards of 100’s of people with confidence and poise. Proven experience providing superior customer services, managing teams and emergency management. Organized, detail oriented and focused individual who is driven and willing to work all hours to deliver results.

Overview

16
16
years of professional experience

Work History

DIRECTOR OF BUSINESS DEVELOPMENT

UNITEX DIRECT INC.
10.2023 - Current
  • Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
  • Increased client base by developing and implementing effective business development strategies.
  • Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
  • Negotiated, prepared, and signed contracts with clients.

DIRECTOR OF FINANCIAL OPERATIONS

BEST CROWD MANAGEMENT
03.2020 - 10.2023
  • Negotiated favorable contracts with vendors, resulting in reduced expenses without compromising quality or service levels.
  • Led and directed work of financial staff and developed performance standards.
  • Developed and modified financial plans and policies to achieve organizational goals and objectives.
  • Developed comprehensive financial forecasts to guide organizational decision-making and growth plans.

DIRECTOR OF SECURITY

TARGET CENTER
04.2019 - 03.2020
  • Established strong communication channels between departments on matters related to safety and security concerns, fostering collaboration among stakeholders.
  • Constructed incident-reporting mechanisms for staff members which streamlined information flow during emergencies or crisis situations.
  • Reviewed existing policies and procedures to identify areas for improvement, streamlining processes without sacrificing effectiveness or compliance standards.
  • Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
  • Trained staff in security awareness and protocols, cultivating a culture of vigilance within the organization.
  • Oversaw budget allocation for security equipment and services, optimizing resource utilization while maintaining high levels of protection.

GENERAL MANAGER

WHELAN EVENT STAFFING SERVICES
09.2017 - 04.2019
  • Led Security Operations for U.S. Bank Stadium, TCF Bank Stadium, and TCO Performance Center.
  • Operated Major Events including Minnesota Vikings games, Concerts, Monster Jam, and Super Cross.
  • Conducted Safety and Security training to all staff including emergency preparedness training.
  • Worked with U.S. Bank Stadium Security and the NFL to ensure all best practices are executed and maintained.
  • Led and developed relationships with all members of emergency services including the Minneapolis Police Department, Department of Homeland Security, FBI, Hennepin County Medical, Metro Transit, and Minneapolis Fire.
  • Managed 700+ private security officers to ensure that all guests and staff were met with the highest level of safety and security.

AREA DIRECTOR – NORTH REGION

WHELAN EVENT STAFFING SERVICES
01.2016 - 09.2017
  • Responsible for security operations for Northern United States including Oregon, Minnesota, Iowa, Wisconsin, Ohio, and Pennsylvania.
  • Lead a team of event service managers to ensure high expectations and client needs are met.
  • Develop training programs and work with security professionals to ensure safety measures are being met.
  • Resolved security issues with clients and followed up related concerns and requests in a timely manner.
  • Met weekly with management team to report on status of ongoing security operations.
  • Devised a more comprehensive database to better manage staff scheduling.
  • Organized all payroll processes and reduced payroll inaccuracies.
  • Worked with outside vendors to ensure proper delivery of all items needed for security functions.
  • Executed many RFP’s for services including the sales presentation to grow current business.
  • Managed budget administration for the division.
  • Demonstrated excellent people skills - interacting effectively and professionally with owners, clients, players, staff, sponsors, vendors and other VIP’s to maintain relationships.
  • Provided oversight of the security operation that promoted a professional image for the entire organization.
  • Hired, trained, and supervised a dynamic team of full time and seasonal professionals who worked closely with internal and external clients providing exceptional security service.
  • Worked with NFL clients, NCAA Clients, PGA Golf, and convention centers to ensure a high level of safety, security, and exceptional service is maintained.
  • Exceptional strong written and verbal communication skills, ability to organize and deliver under stress and tight deadlines.

MANAGER OF SAFETY AND SECURITY

KANSAS CITY CHIEFS FOOTBALL CLUB
01.2011 - 01.2016
  • Led the Safety and Security operations for Arrowhead Stadium.
  • Provided professional security services for all events held at Arrowhead Stadium and the University of Kansas Hospital Training Complex.
  • NFL Tier 1 Stadium
  • Conducted Safety and Security training to all departments within the Kansas City Chiefs including emergency preparedness training.
  • Worked with other NFL clubs to ensure all facilities were preforming at the highest level of safety standards.
  • Led and developed relationships with all members of emergency services including the Kansas City Police Department, Jackson County Sheriff’s Department, Kansas City Fire Department and the University of Kansas Hospital.
  • Worked with 500+ private security officers to ensure that all guests and staff were met with the highest level of safety and security.

CLIENT SERVICE MANAGER/ACCOUNT MANAGER

WHELAN SECURITY
01.2009 - 01.2014
  • Managed 44 accounts in the Twin Cities area including the First National Bank Building, Fifth Street Towers, Seagate Technology, Boston Scientific, Metropolitan Airports Commission, and the Minneapolis Convention Center.
  • Managed Event Security operations for the Minnesota Vikings, Cincinnati Bengals, Kansas City Chiefs, University of Iowa, and the Minneapolis Convention Center.
  • Provided training for security teams that provided a high level of services to all high-profile clients.
  • Responsible for the preparation and management of the security budget.
  • Reported, recommended and interpreted client information to assist with policy-making and other decisions.
  • Maintained ongoing communication with on site management including office and field staff personnel, located nationally – to ensure there was open communication and unification across the organization.
  • Worked and operated many large-scale events including NFL playoffs, PGA Tournaments, Championships, and large public and private shows.
  • Managed multiple projects and work streams to ensure proper and timely execution.

Education

Some College (No Degree) - Business Administration

Valley City State University
Valley City, ND

Skills

  • Emergency Procedures
  • Customer Service
  • Budget Administration
  • Revenue Growth
  • Staff Supervision
  • Training
  • 24/7 Security Operations
  • Strategic Planning & Analysis
  • Event Security Operations
  • Communication

Timeline

DIRECTOR OF BUSINESS DEVELOPMENT

UNITEX DIRECT INC.
10.2023 - Current

DIRECTOR OF FINANCIAL OPERATIONS

BEST CROWD MANAGEMENT
03.2020 - 10.2023

DIRECTOR OF SECURITY

TARGET CENTER
04.2019 - 03.2020

GENERAL MANAGER

WHELAN EVENT STAFFING SERVICES
09.2017 - 04.2019

AREA DIRECTOR – NORTH REGION

WHELAN EVENT STAFFING SERVICES
01.2016 - 09.2017

MANAGER OF SAFETY AND SECURITY

KANSAS CITY CHIEFS FOOTBALL CLUB
01.2011 - 01.2016

CLIENT SERVICE MANAGER/ACCOUNT MANAGER

WHELAN SECURITY
01.2009 - 01.2014

Some College (No Degree) - Business Administration

Valley City State University

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CHAD MOSER