Chad Nelsen
Morgan
Summary
A seasoned Operations Manager with a proven track record at Redwood Electric Cooperative, I excel in team leadership and operations management. My expertise in enhancing customer satisfaction and driving project completion within budget has consistently improved service quality. Skilled in effective problem resolution, I've developed strong vendor relationships, boosting efficiency and performance.
Overview
33
33
years of professional experience
Work History
Operations Manager
Redwood Electric Cooperative
10.2011 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Manager
Southwood 2000
10.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Journeyman Lineman
Redwood Electric Cooperative
09.1991 - 10.2011
- Constructed new power lines, contributing to the expansion and improvement of the electrical grid.
- Restored power to hundreds of customers following severe weather events, ensuring minimal downtime for affected areas.
- Collaborated with other linemen to complete complex projects efficiently and within specified timeframes.
- Assisted in the training of apprentice linemen, sharing knowledge and expertise to develop future industry professionals.
- Repaired damaged equipment promptly with a focus on quality craftsmanship and long-lasting results for increased durability.
- Supported ongoing infrastructure upgrades by replacing outdated poles, wires, insulators, transformers as part of planned initiatives.
- Improved safety measures by conducting regular inspections of distribution systems.
- Performed maintenance and reconducting work in varied weather conditions.
- Reduced outage durations by quickly diagnosing issues and implementing effective solutions in emergency situations.
Education
Management Internship Program
MIP
Madison. WI05.2024
High School Diploma -
Springfield High School
Springfield Mn 05.1991
Skills
- Effective Problem Resolution
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Redwood Electric Cooperative
10.2011 - Current
Manager
Southwood 2000
10.2011 - Current
Journeyman Lineman
Redwood Electric Cooperative
09.1991 - 10.2011
Management Internship Program
MIP
High School Diploma -
Springfield High School
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