I enjoy watching my youngest child finishing up his hockey journey in the Winter While the rest of the year, I enjoy gardening and riding the trails in my area on my side by side
Chad Robinson
Aurora,MN
Summary
Dynamic Territory Manager with over 10 years of experience in sales development and account management. Skilled in cultivating strong client relationships and optimizing territory strategies to achieve sales goals and enhance customer loyalty. Over Thirty years of experience in flooring.
Overview
27
27
years of professional experience
Work History
Territory Manager
Cole Flooring
02.2025 - 01.2026
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Provided product training and support to retailers, improving product knowledge and sales techniques.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
- Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
- Strengthened client loyalty and retention by providing exceptional after-sales support and regular follow-ups to gather feedback and address concerns promptly.
- Expanded territory reach by identifying and securing new clients through strategic networking and relationship building.
- Addressed and resolved client issues swiftly, maintaining high levels of client satisfaction and minimizing churn.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Territory Manager
Cheney Vrooman Flooring
09.2014 - 02.2025
- Monitored inventory levels and coordinated timely replenishment to prevent stockouts.
- Analyzed sales data to track performance trends and adjust strategies accordingly.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Trained and mentored sales representatives in sales techniques and strategies.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Addressed and resolved client issues swiftly, maintaining high levels of client satisfaction and minimizing churn.
- Expanded territory reach by identifying and securing new clients through strategic networking and relationship building.
- Strengthened client loyalty and retention by providing exceptional after-sales support and regular follow-ups to gather feedback and address concerns promptly.
- Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
- Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Implemented systems and procedures to increase sales.
Owner/Operator
NCB Retail INC. A Full-Service Flooring Store
02.1999 - 09.2014
- Developed operational strategies to enhance customer service and improve overall store efficiency.
- Managed inventory systems to ensure optimal stock levels and reduce waste.
- Trained and mentored staff on best practices for sales techniques and customer engagement.
- Streamlined daily operations by implementing effective scheduling processes for staff shifts.
- Oversaw financial management, including budgeting, forecasting, and cost control measures.
- Fostered relationships with suppliers to negotiate favorable terms and ensure product availability.
- Implemented marketing initiatives that increased brand visibility within the community significantly.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior flooring and installation to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Operated with safety and skill to avoid accidents and delays.
Education
Associate of Arts - General Studies
Mesabi Community College
Virginia, MN06-1993
Skills
- Customer relationship management
- Multitasking and organization
- Relationship building
- Sales development
- Issue resolution
- Territory expansion
- Cold calling
Interests
Timeline
Territory Manager
Cole Flooring
02.2025 - 01.2026
Territory Manager
Cheney Vrooman Flooring
09.2014 - 02.2025
Owner/Operator
NCB Retail INC. A Full-Service Flooring Store
02.1999 - 09.2014
Associate of Arts - General Studies
Mesabi Community College