Chago Davis

● Resolve or alert the team in regard to software compliance issues
● Respond to vulnerabilities via Rapid 7 & Tennable scans
● Ensure software is current and compliant for peak season windows
● Automate update and or installation process for specific software & and remediate issues in a timely manner
● Ensure server security certificates are compliant
● Configure and create new servers utilizing VMWare
● Monitor software that processes health and medical claims
● Escalate and notify senior management in regard to outages and planned maintenance
● Lead proof of concept for new technologies such as Kubernetes, & Mapforce mapping software
● Automate security server certificates utilizing Venafi
● Resolve vulnerabilities on servers based on severity threshold
● SharePoint administration as well as streamlining technical documentation
● Audit server utilization to decrease monthly cost
● Train mentor new team members on processes as well as alert teams to new findings

• Configured NAS devices for new applications launch
• Recycled Weblogic services to assist with performance for internal website
• Facilitated various project meetings for off and onshore teams to ensure proper rollout of applications
• Performed failover testing utilizing F5 Portal, and HPOO
• Implemented connectivity test with external clients
• Submitted request for monitoring on wholesale application servers
• Archived and decommissioned wholesale applications
• Monitored server memory on various LINUX servers
• Facilitate troubleshooting vendor conferences

• Monitored resources on various Windows Servers
• Performed patching on Windows Servers
• Restarted failed batch jobs
• Restarted services on server per request from application owners
• Performed weekly maintenance on servers to assist with Online Banking Sites
• Created documentation to assist with training on LINUX systems

• Led international conference calls to resolve critical network outages, mitigating multi-million dollar financial risks
• Proactively monitored the enterprise network using HP Business Availability Center, identifying and resolving potential outages before they impacted business operations
• Performed root cause analysis and documented outage details to drive continuous improvement and reduce future incidents
• Effectively communicated complex technical issues to senior management and stakeholders
• Performed datacenter failovers during outages to mitigate impairments

• Enhanced processes for outage communications
• Restarted services on Active Directory servers
• Performed validations for large server migration from vendor to large proprietary datacenter
• Improved processes for outage communications
• Enhanced major incident management reporting
• Participated in (CR) change management meetings and scheduling
• Restored failed batch job utilizing Control M and Informatica
• Bounced processes to prevent outages utilizing Weblogic tools
• Restarted servers and killed processes utilizing UNIX
• Assisted with patching procedures on various servers
• Monitored network utilizing CA Wily Dashboards
• Assisted with Gomez Alert validation process
• Monitored virtual machine farm utilizing VMware
• Created various technical procedures and alerts utilizing SharePoint Wiki

• Monitored enterprise network for potential network outages utilizing HP Business Availability Center
• Facilitated international conference calls
• Communicated to senior officers in regards to wholesale funding outages
• Created preventative action requests to reduce the chance of reoccurring outages
• Documented outage details to assist in problem tracking for metric teams
• Administered maintenance or impairment notifications to wholesale client websites utilizing EMC Documentum

• Assisted with staggered implementation of Epic software in over ten hospitals
• Updated training documentation in support knowledgebase
• Liaison between external clinics and vendors in regards to problems within applications

• Monitored network for possible urgent issues utilizing HP Openview, and CA Unicenter Wily dashboards
• Facilitated 24/7 bridge conference line between Missouri and Minnesota
• Liaised between technical and business groups in regards to urgent issues via senior management email and paging system
• Lead project manager for self-service ticketing tool in which increased service utilization 43% above projection
• Developed new process that allowed new team members to transition into the group reducing training time by 50%
• Attended post mortem problem meetings with directors in regards to avoiding future urgent instances
• Performed account terminations and resets utilizing Active Directory
• Assisted various business groups with disaster recovery processes
• Facilitated daily change management meetings between Bloomington, MN and St
• Louis, MO locations
• Fielded an average of 65 calls a day from internal and external clients
• User account administration utilizing RACF for IBM
• Assisted off site employees with connectivity issues utilizing VPN, Citrix, and VMWare
• Performed roughly 100 remote installations as well as BMC Remedy problem ticket requests weekly
• Performed tests and created training documentation for new applications
• Trained in offshore helpdesk members located in India, and Panama
• Designed SharePoint layout as a model for sibling support teams
• Promoted to team lead over nine person group in two separate locations
• Utilized Avaya CMS monitoring tools ensuring the team were performing at its peak during high call volume
• Improved workflow to guarantee SLA goals were met as well as streamlined process documentation
• Resolved escalated client complaints

• Prepared files for scanning into a proprietary database and transferred images into appropriate cues
• Implemented communication timeline improving workflow and scheduling

• Performed member queries for treasury division to validate if applicants were terrorists
• Enhanced graphical interface streamlining clients' navigation to online reports
• Created user profiles for reporting website

• Created problem tickets for escalated issues and procedures for command center in regards to reporting times for urgent issues utilizing Infoman and BMC Remedy ticketing software
• Developed automated notifications in Lotus Notes regards to known issues eliminating calls for status updates
• Liaison between business and technical departments for large migration of server farm from Phoenix to Boston
• Monitored exchanged lines connected to the New York Stock Exchange
• Trained new helpdesk members based out of Singapore, and London
• Facilitated technical bridge call between two sites handling urgent problems in real time

• Performed backup and recovery software tests on various American Express Financial servers
• Dispatched pages to vendors notifying of certain flaws on servers
• Created reports to Veritas in regards to potential software conflicts on servers
• Cataloged and shipped storage tapes for off-site storage