Chanele Rodney
Summary
A highly adaptable and dependable professional with a broad range of experience in customer service, transportation, security, and retail. Skilled in providing exceptional service in dynamic environments, ensuring customer satisfaction, maintaining safety standards, and efficiently handling operational duties. Possesses strong communication, problem-solving, and interpersonal skills, with a proven ability to manage diverse tasks while maintaining focus and professionalism. With a solid background in customer-facing roles, I excel at creating positive experiences, ensuring public safety, and facilitating smooth operations in fast-paced settings. Ready to leverage my versatile skill set to contribute to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Representative
Hertz
02.2024 - Current
- Developed emergency response plans to minimize potential threats and risks to personnel and property.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Delegate traffic flow in and out of rental vehicle parking lot.
- Monitored check-ins and check-outs of contractors and employees.
Transit Bus Operator
Pace Suburban Bus
01.2022 - 12.2023
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Customer Service Cashier
Catholic Charities Of Chicago
12.2020 - 12.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Stocked shelves and kept a detailed inventory.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Security Officer
GardaWorld Security
05.2019 - 12.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
Customer Service Cashier
Marshalls Department Store
05.2017 - 05.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Education
High School Diploma -
Hyde Park Academy
Chicago, IL06-2016
Skills
- Identity and Access management
- Penetration testing skills
- Mobile device security
- Network security protocols
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Verbal/written communication
- Flexible schedule
- Safe driving
- Defensive driving
- Reliability and punctuality
- Patience and composure
Certification
Obtained Credentials
- PERC Card
- CPR/ First Aid Certification
- CDL Class B
Timeline
Security Representative
Hertz
02.2024 - Current
Transit Bus Operator
Pace Suburban Bus
01.2022 - 12.2023
Customer Service Cashier
Catholic Charities Of Chicago
12.2020 - 12.2021
Security Officer
GardaWorld Security
05.2019 - 12.2020
Customer Service Cashier
Marshalls Department Store
05.2017 - 05.2019
High School Diploma -
Hyde Park Academy
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