Changxing Zhang
Plymouth
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Front of House General
Chick-fil-A
11.2022 - Current
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Maintained high standards of cleanliness and organization throughout the establishment.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Crew Member
Plymouth Grand 15
06.2022 - 12.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
University of Minnesota - Twin Cities
Minneapolis, MN06.2027
High School Diploma -
Wayzata High School
Plymouth, MN06.2023
Skills
- Corporate Regulations
- Quality Control
- Hospitality Management
- Maintaining Clean Work Areas
- Guest Satisfaction
- Time Tracking
- Time Management
- Team Contribution
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Front of House General
Chick-fil-A
11.2022 - Current
Crew Member
Plymouth Grand 15
06.2022 - 12.2022
University of Minnesota - Twin Cities
High School Diploma -
Wayzata High School