Chantel Carson

Assist Service Manager with all office tasks.

Answer customer calls for service related work.

Work with service manager to schedule techs for customer and internal service work.

Organize parts and materials for techs and communicate with techs what is needed for work to be performed.

Work with Parts Manager to ensure correct parts are ordered and communicate when parts are available to customers and technicians.

Use Point of Sale systems to invoice customers and communicate with customers for billing questions and concerns.

Help service manager communicate with technicians to ensure parts, labor and warranty is being recorded with I-pads for billing issues.

Work with service manager to call customers for Livelink and other vendors to sell service contracts to customers.

Help maintain a clean and safe working environment in the service department.

Warranty Writer for all vendors J&S Repair

Communicate with Technicians and customers to ensure warranty can be filed in a timely and correct manner.

Communicate with parts department to get parts that are to be warrantied collected from technicians and customers.

Work with vendors and understand warranty policies and procedures.

Follow up with vendors on warranty and discrepancies to ensure J&S Repair is getting funded for warranty repair and parts.

Communicate with service manager and technicians to ensure vendors are getting correct information to reimburse J&S with warranty.

Collect pictures and parts to send to vendors to collect timely warranty.

Use vendor software to file warranty in a timely manner

Use J&S Repairs POS system to file warranty and invoice customers and vendors

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. HIPPA
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Entering in Case Revenue, STATS, Long Term Care policy, send out monthly statements, collection letters.
• Work closely with Social Services and create new admission files for AL, Nursing, Memory Care, and Therapy.

• Set up and calibrate lab equipment
• Check the Production line at the beginning of each new product to ensure that the proper raw materials and ingredients are being used
• Check the Packaging line at the beginning of each product run to ensure proper product labeling and identification
• Perform required on-line testing (Fat, Moisture, pH, etc.) during Production to ensure that products will function and conform to specifications
• Communicate with Production staff regarding formula adjustments
• Perform finished product testing on samples the following production day which includes: Melt, Flavor, Color, Functionality and Microbiological testing.
• Conduct additional costumer-specific testing on finished products (Sauce, Viscosity, Water Activity, etc.) Perform environmental swabbing on a weekly basis
• Obtain cheese samples of incoming raw materials for analytical testing
• Obtain and prepare hot product samples for pathogen testing
• Other lab-related duties as assigned which may include: Completing COAs, Product Formula generation, Demonstrate adherence to the site's Safety and GMP practices

• Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
• Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
• Made sure that products were produced on time and are of good quality.
• Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
• Enhanced production efficiency by streamlining quality assurance processes and implementing best practices.
• Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
• Collaborated with production teams to develop comprehensive quality control strategies, ensuring optimal product performance.
• Recorded and documented all maintenance activities in accordance with company policies and procedures.
• Assembled and tested parts and components to meet safety and performance standards.

• Welded in flat, horizontal, vertical, and overhead positions.
• Inspected welds and checked critical measurements to meet specifications.
• Fabricated shop parts directly from blueprints.
• Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
• Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
• Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.

• Perform chemical and physical testing on raw materials, in-process and encapsulated finished products to determine adherence to prescribed specifications.
• Prepare laboratory reagents and clean analytical glassware.
• Maintain accurate record of all analyses performed, documenting test results in laboratory notebooks and/or electronically.
• Keeps work area and equipment safe, clean and in good working order.
• Performed frequent visual inspections to root out tolerance and compliance issues.
• Discarded and rejected products, materials and equipment not conforming with specifications.
• Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.

• Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
• Reduced food waste by properly storing ingredients and monitoring expiration dates.
• Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
• Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
• Produced consistently high-quality baked goods for customers.
• Complied with health and safety codes to protect staff and customers.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.