CHANTELL M. WAGNER
Eagan
Summary
Branch Manager leading branch operations, consumer lending, and member relationship management in credit union environments. Directs teams of 5–6 employees through hiring, coaching, performance management, and training while resolving 5–10 escalated member concerns per month and preventing member fraud 2-3 times per month, driving 8–15 loans per month, account growth, and service quality. Aligns budgeting, regulatory compliance, and cross-functional partnership to support branch performance and community presence.
Overview
37
37
years of professional experience
Work History
Branch Manager
My Credit Union
2025.10 - Current
- Led and developed team of five through hiring, coaching, performance management, and training to enhance team effectiveness.
- Oversaw branch operations, financial performance, loan production, account growth, and member service quality to ensure seamless service delivery.
- Lead and develop a team of five employees through hiring, coaching, performance management, and training.
- Collaborated with Lending, Operations, HR, and Marketing to align strategies and achieve organizational goals.
- Resolve complex member concerns and represent the credit union through community networking initiatives.
Teller Manager
St. Paul Federal Credit Union
2021.06 - 2025.10
- Led and developed a team of up to eight employees, enhancing daily branch operations.
- Oversaw operational controls, ensuring teller balancing, cash handling, and effective fraud prevention.
- Delivered exceptional member service by resolving escalated concerns and supporting account growth.
- Supported members with account openings and financial product selection, contributing to account growth.
Senior Sales Development Representative
Apruve
2020.12 - 2021.06
- Generated qualified sales opportunities through proactive prospecting, cold calling, email campaigns, and responding to inbound inquiries, enhancing overall lead quality.
- Generated qualified sales opportunities through prospecting, cold calling, email campaigns, and inbound inquiries.
- Developed and executed targeted marketing campaigns, resulting in increased prospect engagement and a stronger sales pipeline.
2011.01 - 2020.01
- Inside Sales Representative, StrongBox Data Solutions
- Inside Sales Representative, TSI, Inc.
- Business Development Representative, Insite
- Inside Sales Representative, Exact JobBOSS
- Business Development Executive, OppSource
- Generated and qualified sales opportunities through high-volume prospecting, relationship building, and lead development programs. Consistently exceeded individual and team performance goals while partnering with sales and marketing teams to drive revenue growth.
Branch Manager
Guaranty Bank
2005.03 - 2011.07
- Managed branch operations and teams of up to eight employees.
- Achieved sales and growth objectives for deposits, consumer banking products, and account acquisition.
- Oversaw fraud prevention, operational controls, and customer service initiatives.
- Underwrote and approved home equity loans while building strong customer relationships.
Mortgage Broker
Golden Oaks Mortgage Company
2002.08 - 2005.03
- Originated residential mortgage and home equity loans.
- Managed loan files from application through closing and investor delivery.
- Resolved underwriting and processing issues to ensure successful funding.
Senior Loan Officer
NWA Federal Credit Union
1999.02 - 2002.08
- Originated, underwrote, and approved consumer and home equity loans.
- Opened deposit accounts, CDs, and IRAs while promoting additional financial products.
- Delivered exceptional member service and resolved account discrepancies.
Education
Associate Degree - Criminal Law
University of Phoenix
High School Diploma - undefined
White Bear Lake High School
South CampusSkills
- Branch Operations
- Team Leadership
- Consumer & Mortgage Lending
- Business Development
- Sales Management
- Regulatory Compliance
- Budget Management
- Member Experience
- Fraud Prevention
- Risk Management
- Staff Development
- Community Outreach
- Retail banking strategy
- BSA/AML compliance
Timeline
Branch Manager
My Credit Union
2025.10 - Current
Teller Manager
St. Paul Federal Credit Union
2021.06 - 2025.10
Senior Sales Development Representative
Apruve
2020.12 - 2021.06
2011.01 - 2020.01
Branch Manager
Guaranty Bank
2005.03 - 2011.07
Mortgage Broker
Golden Oaks Mortgage Company
2002.08 - 2005.03
Senior Loan Officer
NWA Federal Credit Union
1999.02 - 2002.08
High School Diploma - undefined
White Bear Lake High School
Associate Degree - Criminal Law
University of Phoenix