Chara Frazier
Minneapolis,MN
Summary
Experienced Property Manager passionate about inspiring teams, enriching residents' living experiences, and optimizing property operations. Proficient in multifamily and student housing markets. Skilled in utilizing Entrata, One Site, and Yardi databases.
Overview
5
5
years of professional experience
Work History
Lease Up Property Manager- Fieldhouse Dinkytown
Up Campus Properties
05.2023 - Current
- Achieved early delivery of an 882-bed property ahead of schedule.
- Strategically planned a seamless move-in experience for 642 residents within a timeframe of less than 60 days.
- Successfully secured property licensing and operational permits within a condensed timeframe of less than 60 days.
- Successfully formulated a property budget within a timeframe of fewer than 60 days, aligning closely with property NOI goals. Subsequently, surpassed projected NOI goals by 9%.
- Efficiently recruited and onboarded a staff of 9 individuals to fully operate a lease-up property within 45 days of my start date.
- Achieved a 15% increase in property prelease prior to building opening, effectively securing revenue protection.
- Assisted in facilitating property leasing velocity, resulting in the property performing 40% ahead year-over-year for the 24-25 lease term.
General Manager- 44 North Apartments
The Scion Group LLC
11.2021 - 05.2023
- Exceeded property projected pre-lease by 10%.
- Exceeded market pre-lease by 12%.
- Maintained a delinquency of 2% or less improving property NOI.
- Successfully managed operations within the property budget, exceeding projected revenue targets in select GL codes.
- Effectively addressed critical staffing shortages and subsequently spearheaded the successful onboarding process for a newly acquired acquisition.
- Managed property capital projects and lender requirement projects from initiation through completion, ensuring smooth execution at every stage.
- Cultivated vendor relationships tailored to property needs, ensuring compliance and optimal upkeep of the building.
- Achieved a 26% increase in resident experience and retention following property acquisition.
- Managed all aspects of financial reporting for a $77 million asset.
- Managed and developed a team of 15 individuals, nurturing their professional growth and maximizing their potential.
- Efficiently coordinated the move-in of 350 individuals at the property in a single day, with no reported complaints
Resident Services Manager- WestMar Lofts
Cardinal Group Companies
04.2021 - 11.2021
- Within the first 30 days, developed and executed a highly effective strategy to address and resolve over 200 preexisting resident concerns, resulting in a significant improvement in overall satisfaction levels."
- Achieved an 8% increase in resident retention by enhancing the overall resident experience at a 1218-bed property Created a monthly marketing plan and executed all activities/events to improve resident retention as well as generate traffic for additional prospects.
- Within 90 days, successfully elevated property Ora Score by 10 points through strategic initiatives and enhancements
- Organized weekly resident events aimed at enhancing resident experience and fostering prospect engagement, resulting in accelerated leasing velocity
Assistant Community Manager- One on Centre
Greystar Property Management
02.2019 - 03.2021
- Supervised and managed scheduling for a team of 8 part-time employees to facilitate efficient operation of the community.
- Proficiently executed accounting and bookkeeping duties with meticulous attention to detail.
- Regularly compiled comprehensive monthly close-out reports and financial statements to ensure accurate financial tracking and reporting.
- Administered the end-to-end process of vendor invoice handling, ensuring prompt and accurate payment.
- Managed delinquency and oversaw the eviction process with attention to detail and adherence to legal requirements.
- Handled all resident roommate issues, lease violations, and complaints promptly and professionally, ensuring resolutions aligned with property policies and regulations.
Education
High school Diploma -
Hempfield Area Senior High School
Greensburg, PA06.2014
Timeline
Lease Up Property Manager- Fieldhouse Dinkytown
Up Campus Properties
05.2023 - Current
General Manager- 44 North Apartments
The Scion Group LLC
11.2021 - 05.2023
Resident Services Manager- WestMar Lofts
Cardinal Group Companies
04.2021 - 11.2021
Assistant Community Manager- One on Centre
Greystar Property Management
02.2019 - 03.2021
High school Diploma -
Hempfield Area Senior High School
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