Charity Mealman
Buffalo
Summary
Professional with strong expertise in advocacy, prepared to support and empower individuals in challenging situations. Proven track record of fostering team collaboration and delivering impactful results. Reliable, flexible, and skilled in crisis intervention, active listening, and resource coordination. Known for empathy, resilience, and effective communication.
Overview
30
30
years of professional experience
Work History
Office Technician II
Wright County Sheriff's Office
12.2017 - Current
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Contribute to a positive work culture through active participation in team activities fostering camaraderie among colleagues.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Collaborated with cross-functional teams on various duties, ensuring timely completion of tasks and meeting deadlines through all divisions of Sheriff's Office.
- Process incoming and outgoing mail and packages.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Assisted in grant writing.
- Assisted with onboarding of new employees.
Manager
Buffalo Hockey Association
11.2016 - 03.2021
- Managed and motivated employees to be productive.
- Maintained professional, organized, and safe environment for employees, volunteers and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Staff interviewing, hiring and scheduling.
Direct Support Professional
Rem South Central Services
06.2016 - 01.2018
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Business Owner
K & C Auctions
10.2010 - 01.2018
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Program Coordinator
REM Waivered Services
01.1995 - 12.2002
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Clerical
Rutherford Delivery Service / A-1 Truck Repair
10.2000 - 03.2002
- Office assistant, receptionist/data entry, service writer, human resource duties.
Direct Care Professional
Midwest Special Services
09.1998 - 10.2000
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
- Provided reliable transportation for clients to community events and recreational activities.
- Collaborated with interdisciplinary teams to develop strategies that best suited the unique needs of each client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
Education
Bachelor of Science - Criminal Justice - Victim Services / Victimology
Bemidji State University
Bemidji, MN05-2025
Minor - Community Psychology
St. Cloud State University
St. Cloud, MN05-2024
Bachelor of Arts - Business
University of Phoenix
Tempe, AZCertificate of Technical Studies - Developmental Needs
Saint Cloud Technical College
Saint Cloud, MNHigh School Diploma -
Buffalo High School
Buffalo, MNSkills
- Crisis intervention
- Victim advocacy
- Effective verbal and written communication
- Strong customer service
- Flexible and adaptable
- Teamwork and collaboration
- Problem-solving abilities
- Strong organizational skills
- Multitasking efficiency
- Reliable and punctual
- Active listening
- Confidentiality understanding
Timeline
Office Technician II
Wright County Sheriff's Office
12.2017 - Current
Manager
Buffalo Hockey Association
11.2016 - 03.2021
Direct Support Professional
Rem South Central Services
06.2016 - 01.2018
Business Owner
K & C Auctions
10.2010 - 01.2018
Clerical
Rutherford Delivery Service / A-1 Truck Repair
10.2000 - 03.2002
Direct Care Professional
Midwest Special Services
09.1998 - 10.2000
Program Coordinator
REM Waivered Services
01.1995 - 12.2002
Bachelor of Science - Criminal Justice - Victim Services / Victimology
Bemidji State University
Minor - Community Psychology
St. Cloud State University
Bachelor of Arts - Business
University of Phoenix
Certificate of Technical Studies - Developmental Needs
Saint Cloud Technical College
High School Diploma -
Buffalo High School
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