Summary
Overview
Work History
Education
Skills
Timeline
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Charles Miller

Minneapolis

Summary

Enthusiastic client services professional with strong background directly interfacing with customers, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Dick's Sporting Goods, Inc
Roseville
04.2022 - Current
  • Provide outstanding service and maintain a high level of professionalism while interacting with customers via phone or email.
  • Assist customers with product inquiries and recommendations.
  • Resolve customer questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Educate customers on promotions and services offered.
  • Collaborate with team members and colleagues from other departments to resolve customer concerns quickly, maintain store organization and cleanliness.
  • Process transactions efficiently using point-of-sale systems.
  • Manage inventory levels and restocked merchandise as needed.
  • Train new staff on customer service best practices, operational procedures, products and services.
  • Process returns, refunds, exchanges according to company policies and procedures.
  • Perform data entry of customer orders into the company's order management system.

Shift Manager

Dairy Queen
St. Anthony
04.2020 - 04.2022
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Trained new staff on operational procedures and customer service protocols.
  • Resolved customer complaints swiftly, enhancing overall satisfaction and experience.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Education

High School Diploma -

St. Anthony Village High School
St. Anthony Village, MN
06-2022

Some College (No Degree) - Commercial Aviation

Academy College
Bloomington, MN

Skills

  • Customer service
  • Point-of-sale operation
  • Complaint resolution
  • Team collaboration
  • Employee training
  • Communication skills

Timeline

Customer Service Specialist

Dick's Sporting Goods, Inc
04.2022 - Current

Shift Manager

Dairy Queen
04.2020 - 04.2022

High School Diploma -

St. Anthony Village High School

Some College (No Degree) - Commercial Aviation

Academy College

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Charles Miller