Charles Moss Jr
Saint Paul
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Director of Employment Training
Project For Pride In Living -PPL
Minneapolis
07.2023 - 09.2024
- Designed benchmarks are assessed continuously with goals.
- Devised strategies to boost organizational effectiveness.
- Contributed to the development of long-term strategies with senior leadership.
- Fostered strong stakeholder relationships through prompt responses to inquiries, requests, and concerns.
- Ensured compliance with local laws and regulations governing business operations.
- Monitored budgeting, forecasting, planning and reporting activities of the department.
- Actively participated in external events such as conferences and seminars related to the company's field of activity.
Employment Services Manager Northside
Project For Pride In Living -PPL
Minneapolis
10.2018 - 07.2023
- Participated in professional development activities related to workforce development best practices.
- Monitored industry news and developments related to employment legislation and regulatory changes impacting operations.
- Managed and monitored the recruitment process from job postings to interviewing and onboarding new staff.
- Conducted regular performance evaluations for employees, providing constructive feedback and facilitating professional development opportunities.
- Assisted in the planning of career fairs and other outreach activities aimed at recruiting qualified candidates.
MFIP FSS Family Resource Specialist
Project For Pride In Living -PPL
Minneapolis
04.2017 - 10.2018
- Advocates for clients within the community by attending meetings with government officials or other stakeholders.
- Provided information about available resources to clients via phone or email.
- Provided referrals to appropriate social service agencies and organizations as needed.
- Educated families on budgeting techniques and financial management strategies.
- Assisted clients with completing applications for public benefits such as food stamps or housing assistance.
- Developed individualized service plans for families based on identified goals.
- Conducted home visits to assess family needs and provide resources.
Retirement Specialist
Securian Financial
St. Paul
08.2015 - 04.2017
- Reviewed customer portfolios regularly to assess performance against objectives and make adjustments when necessary.
- Provided comprehensive advice on retirement planning strategies, including Social Security benefits and 401s.
- Facilitated rollovers from old employer sponsored plans into new ones for retiring employees.
- Advised clients regarding asset allocation, portfolio diversification, and risk management techniques.
- Consulted closely with clients to develop a personalized strategy that would meet their short-term and long-term goals.
Finance Program Administrator
Medtronic
Fridley
09.2012 - 05.2015
- Provided technical assistance to staff on operational issues related to the program.
- Monitored financial resources, budgets, and expenditures for program activities.
- Analyzed data from surveys, focus groups, interviews, or other sources to evaluate the effectiveness of programs and services.
- Managed program operations and provided strategic leadership for workers.
Account Specialist
Medtronic
Shoreview
09.2005 - 09.2012
- Developed and maintained strong relationships with key clients to ensure customer satisfaction.
- Maintained accurate records of all client interactions using CRM software.
- Conducted training sessions for new Account Specialists on company policies and account management best practices.
- Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
- Developed and maintained relationships with clients to ensure satisfaction with services provided.
Education
Associate of Arts - General Studies
Bethel University
Saint Paul, MN09-2022
Skills
- Strategic leadership
- Performance evaluations
- Critical thinking
- Verbal and written communication
- Project management
- Work Planning and Prioritization
- Community Outreach
- Team collaboration and leadership
- Recruiting and interviewing
- Financial leadership
- Professional networking
- Administrative support
- MS Office
- Community Outreach
- Coaching and mentoring
- Diversity and inclusion initiatives
- Decision-making
- Analytical thinking
- Onboarding and training
- Event planning
- Hiring and training
- Organizational development
- Crisis management
- Program development
- Systems development
- Relationship building
- Corporate communications
- Process improvement
- Public speaking
- Product management
Certification
Racial Equity Facilitator - YWCA 2018
GCDF Certified- 2019
Affiliations
- Volunteer WFNU Frogtown Community Radio 94.1 FM, St. Paul, MN
Timeline
Associate Director of Employment Training
Project For Pride In Living -PPL
07.2023 - 09.2024
Employment Services Manager Northside
Project For Pride In Living -PPL
10.2018 - 07.2023
MFIP FSS Family Resource Specialist
Project For Pride In Living -PPL
04.2017 - 10.2018
Retirement Specialist
Securian Financial
08.2015 - 04.2017
Finance Program Administrator
Medtronic
09.2012 - 05.2015
Account Specialist
Medtronic
09.2005 - 09.2012
Associate of Arts - General Studies
Bethel University
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