Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Charles Rupp

Duluth

Summary

Dynamic Retail Sales Manager with a proven track record at Prime Communications, excelling in customer service and team supervision. Recognized for exceeding sales goals and enhancing team performance through effective training and coaching. Skilled in retail operations and committed to fostering a high-performing, customer-focused environment.

Overview

13
13
years of professional experience

Work History

Retail Sales Manager

Prime Communications
06.2020 - Current
  • Assisted in maintaining store cleanliness and organization to enhance customer experience.
  • Supported team in executing visual merchandising strategies to attract customers.
  • Learned point-of-sale systems to process transactions accurately and efficiently.
  • Engaged with customers to provide product information and address inquiries effectively.
  • Participated in training sessions to develop product knowledge and sales techniques.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Recruited, hired and trained many associates to develop into productive team members with excellent product knowledge.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Team Leader

TTEC
08.2019 - 05.2020
  • Led cross-functional teams to achieve operational goals and enhance productivity.
  • Developed training programs for staff, fostering skill development and teamwork.
  • Implemented process improvements, reducing workflow bottlenecks and increasing efficiency.
  • Monitored team performance metrics, ensuring alignment with organizational objectives.

Geek Squad Manager

Geek Squad - Best Buy
10.2012 - 07.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Education

High School Diploma -

Hutchinson High School
Hutchinson, MN

Skills

  • Customer service
  • Retail operations
  • Sales expertise
  • Driven work ethic
  • Team supervision
  • Employee training
  • Team skill enhancement
  • Staff scheduling
  • Coaching expertise

Accomplishments

Helped my store reach the Achievers Event with Geek Squad and Best Buy.


Recognized as operating one of the top three Geek Squad Precincts in the country.


Won Pinnacle with Prime Communications in 2021.

Timeline

Retail Sales Manager

Prime Communications
06.2020 - Current

Team Leader

TTEC
08.2019 - 05.2020

Geek Squad Manager

Geek Squad - Best Buy
10.2012 - 07.2019

High School Diploma -

Hutchinson High School

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Charles Rupp