Charles Larson
Saint Paul
Summary
Dynamic warehouse operations leader with expertise in staff training and logistics coordination. Focused on optimizing workflow and enhancing team performance through effective communication and continuous process evaluations, ensuring adherence to safety standards and high-quality service delivery.
Overview
19
19
years of professional experience
Work History
Warehouse Operations Manager
Aquarius Home Services
Little Canada
2023.05 - Current
- Managed the day-to-day operations of a warehouse facility, including shipping, receiving and inventory control.
- Supervised daily warehouse operations and ensured efficiency in workflow.
- Managed inventory control and maintained accurate stock levels.
- Coordinated shipping and receiving activities for timely deliveries.
- Supervised and trained warehouse personnel in procedures for packing, shipping, receiving, storing and distributing products.
- Trained staff on safety protocols and operational procedures.
- Conducted regular audits to ensure compliance with safety regulations.
- Oversaw equipment maintenance and troubleshooting for operational readiness.
- Implemented process improvements to enhance productivity standards.
- Collaborated with cross-functional teams to streamline logistics processes.
- Established effective communication channels between different departments within the organization.
- Monitored stock levels and ensured availability of materials for production requirements.
Assistant Warehouse Manager
Safelite
Minneapolis
2021.05 - 2023.05
- Managed order selection, packaging, truck loading, and product replenishment to maintain operational flow.
- Oversaw training and supervision of warehouse team with emphasis on safety and compliance with regulations.
- Conducted daily shipping audits to ensure accurate documentation and proper materials handling, reducing losses.
Market Area Manager
94 Logistics
Eagan
2020.10 - 2021.05
- Managed daily delivery and work schedules to maximize coverage.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Maintained knowledge of personnel in field and monitored completed deliveries or delays to enhance operational awareness.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Tracked changes in computer system to ensure accurate and up-to-date records for operational transparency.
- Recruited and hired qualified candidates to fill open positions.
- Processed weekly payroll for 12 drivers, ensuring timely payments and compliance with payroll schedules.
Dispatcher
FACTORY MOTOR PARTS
Eagan
2016.03 - 2020.06
- Route deliveries in a high-volume, fast-paced distribution center.
- Scheduled and coordinated delivery routes for local and out-of-metro locations to optimize logistics.
- Oversee and/or operate computerized routing system.
- Monitored daily delivery volume and expenses to maintain operational effectiveness.
- Addressed inquiries from internal and external customers to ensure satisfaction and resolve issues.
- Assist customers or operations with any questions or issues that they might have including resolving customer delivery issues in a courteous, professional and timely manner.
- Maintain the Company Standard of time deliveries of 85% or above.
Inventory Controller
FACTORY MOTOR PARTS
Eagan
2015.09 - 2016.03
- Conducted cycle count inventory processes, ensuring accuracy and timeliness.
- Notified store management of shortages and issues affecting product availability.
- Collaborated on cross-departmental projects to enhance operational efficiency.
General Manager
Sprint
Blaine
2014.07 - 2015.07
- Supervised retail store employees, created job descriptions, conducted interviews, trained, scheduled, and performed reviews to enhance team performance.
- Meet or exceed assigned key performance targets.
- Managed day-to-day operations.
- Reinforced team accountability for achieving production and quality goals, fostering a culture of excellence. for production and quality.
- Conduct ongoing recruiting and hiring of Retail Store team members.
- Applied customer feedback to enhance service quality and customer satisfaction.
- Ensure Planogram readiness and compliance.
- Analyzed weekly sales data and reported findings to inform strategic business decisions. reports for management.
Sales Lead/Sales Associate
Best Buy
Inver Grove Heights
2009.05 - 2014.06
- Engaged customers using selling skills to build connected solutions in fast-paced environment, ensuring customers felt supported and left delighted.
- Inspire customers by showing them what's possible with technology.
- Supported sales team with phone and in-store pickups, improving customer service efficiency.
- Maintained department merchandising and ensured readiness to serve customers.
- Accumulated and applied knowledge through continuous learning, enhancing customer shopping experience.
- Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
Sales Supervisor
Circuit City
Woodbury
2007.11 - 2009.03
- Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals.
- Engage customers using selling skills to build complex, connected solutions while maintaining a balance of high velocity and high service.
- Motivate, coach, recognize, and performance manage employees to reach their full potential.
- Integrated partnerships and third party programs for sales, training, and customer initiatives, ensuring seamless customer experience.
- Resolved customer issues to boost satisfaction and loyalty.
- Delivered comprehensive sales experience in the department through all customer interactions with Circuit City, both in-store and online.
Education
High School Diploma -
Creative Arts High School
Saint Paul, MN2006-01
Skills
- Warehouse operations
- Logistics management
- Inventory management
- Safety regulations
- Operational processes
- Performance monitoring
- Team leadership
- Staff management
- Staff training
- Scheduling
- Shipping and receiving
- Supply Inventory
- Logistics coordination
- Operational problem solving
- Process improvement
- Performance reviews
- Performance targets
- Quality assurance
- Quality assurance control
- Inventory auditing
- Inventory and stocking
- Warehouse efficiency
- Efficiency improvement
- Fleet management
- Transportation management
- Recruiting
- Hiring
- Recruitment training
- Team supervision
- Cross-departmental communication
- Logistics communication
- Communication skills
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Scheduling Software
- Microsoft Office
- Google Docs
- MS Windows
- Workflow optimization
- Workflow coordination
- Production planning
- Sales experience
- Sales
- Selling
- Sales Goals
- Merchandising
- Customer satisfaction
- Operational training
- Record keeping
- Budget adherence
- Elite Extra knowledge
- Quick learner
- Supervision
- Safety oversight
- Cost management
- Team supervision
- Written communication
- Workforce management
- Performance targets
- Inventory auditing
- Budget adherence
- Inventory and stocking
- Operations oversight
- Personnel management
Timeline
Warehouse Operations Manager
Aquarius Home Services
2023.05 - Current
Assistant Warehouse Manager
Safelite
2021.05 - 2023.05
Market Area Manager
94 Logistics
2020.10 - 2021.05
Dispatcher
FACTORY MOTOR PARTS
2016.03 - 2020.06
Inventory Controller
FACTORY MOTOR PARTS
2015.09 - 2016.03
General Manager
Sprint
2014.07 - 2015.07
Sales Lead/Sales Associate
Best Buy
2009.05 - 2014.06
Sales Supervisor
Circuit City
2007.11 - 2009.03
High School Diploma -
Creative Arts High School