Charlotte Thomas
Minneapolis
Summary
Dedicated Fulfillment Associate with strong teamwork and customer service skills. Committed to enhancing workflow efficiency and maintaining a safe environment in fast-paced settings.
Detail-oriented professional with experience in fulfillment and customer service. Proven ability to operate material handling equipment and maintain safety standards. Ready to leverage collaboration skills to drive productivity and enhance service delivery.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate
Target
11.2025 - 02.2026
- Operated material handling equipment to efficiently transport products within fulfillment center.
- Sorted and organized merchandise for accurate order fulfillment and inventory management.
- Assisted in maintaining clean, safe work environment compliant with safety standards.
- Collaborated with team members to meet daily productivity goals and enhance workflow efficiency.
Bus Monitor
American Student Transportation
06.2024 - 11.2025
- Monitored student behavior to ensure safety and compliance during transportation.
- Assisted drivers with loading and unloading students, facilitating efficient boarding processes.
- Communicated effectively with parents and school staff regarding transportation issues or concerns.
- Implemented safety protocols to maintain a secure environment for all passengers.
Call Center Representative
AT&T
03.2022 - 06.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring prompt and accurate issue resolution.
- Provided support for billing and technical issues, enhancing customer satisfaction.
- Documented call details in CRM system to maintain accurate customer records.
Grocery Delivery Driver
Capstone
01.2021 - 02.2022
- Delivered groceries efficiently, ensuring timely arrival to customers.
- Navigated routes using GPS technology for optimal delivery performance.
- Communicated effectively with customers to confirm order details and resolve issues.
- Maintained vehicle cleanliness and functionality for safe operation.
Housekeeping Room Attendant
Restorative Suites
01.2020 - 12.2020
- Ensured cleanliness and organization of guest rooms to enhance overall guest experience.
- Conducted thorough inspections to maintain high standards of room readiness and safety.
- Collaborated with housekeeping team to optimize workflow efficiency and service delivery.
- Trained new staff on cleaning protocols and procedures for consistent performance.
Education
High School Diploma -
Saint Louis Park High School
Saint Louis, MI06-2005
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
- Customer service
- Flexible schedule
- Team leadership
- Friendly and courteous
Timeline
Fulfillment Associate
Target
11.2025 - 02.2026
Bus Monitor
American Student Transportation
06.2024 - 11.2025
Call Center Representative
AT&T
03.2022 - 06.2024
Grocery Delivery Driver
Capstone
01.2021 - 02.2022
Housekeeping Room Attendant
Restorative Suites
01.2020 - 12.2020
High School Diploma -
Saint Louis Park High School