CHASE BITTNER
Mahnomen
Summary
Dynamic professional with a diverse skill set in interpersonal communication and problem-solving, developed through extensive experience in various roles. Adept at identifying and addressing individual needs, consistently delivering tailored solutions both on and off the clock. Proven ability to navigate challenges with innovative, cost-effective strategies while fostering collaborative environments that promote skill-sharing and teamwork. Committed to achieving exceptional customer satisfaction by leveraging past experiences to enhance service delivery across all interactions.
Overview
7
7
years of professional experience
Work History
Count Team Lead
Shooting Star Casino
05.2024 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Mentored team members, enhancing their skills and performance through structured training sessions.
- Streamlined workflows by implementing process improvements, resulting in increased operational efficiency.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Executed cash management processes for amounts surpassing one million dollars, ensuring compliance with departmental financial protocols.
- Maintained high energy levels and physical capability to handle heavy lifting and pulling tasks without fatigue by day's end.
- Effectively transitioned into supervisory positions on several occasions, showcasing adaptability to changing work demands.
Gas Station Clerk
Petro Serve USA Store
05.2023 - 08.2023
- Operated cash register and processed transactions efficiently.
- Assisted customers with product inquiries and service requests.
- Maintained cleanliness and organization of store areas.
- Stocked shelves and ensured product availability for customers.
- Collaborated with team members to improve service quality.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
Housekeeper
Shooting Star Casino
05.2020 - 05.2021
- Interacted with guests in a positive manner and tended to their every need such as complaints, room cleans, and room changes
- Implemented new cleaning processes and team strategies to reduce the time it took to clean a room
- Worked with other fellow housekeepers and formed relationships, some which I'm still friends with today
Grocery Clerk
BRUGGEMAN'S SUPERVALU
06.2019 - 07.2019
- Improved the customer service experience by responding quickly and effectively to common problems, such as helping a customer find a certain product
- Was chosen to help sell and move produce outside to the stores seasonal farmers market
- Always took on projects that involved moving product out from back and into the store or moving product to a better location
- Would occasionally attend work at 5:00 am to help restock shelves with newly shipped groceries and product
Education
High School -
Ulen-Hitterdal School District
Ulen, MN01.2022
Bachelor of Science - Forensic Science
University of Minnesota, Morris
Morris, MN01.2026
Skills
- Housekeeping
- Communication skills
- Creative problem solving
- Customer-oriented
- Training
- Customer service
- Guest amenity replenishment
- Customer needs assessment
Timeline
Count Team Lead
Shooting Star Casino
05.2024 - Current
Gas Station Clerk
Petro Serve USA Store
05.2023 - 08.2023
Housekeeper
Shooting Star Casino
05.2020 - 05.2021
Grocery Clerk
BRUGGEMAN'S SUPERVALU
06.2019 - 07.2019
High School -
Ulen-Hitterdal School District
Bachelor of Science - Forensic Science
University of Minnesota, Morris