Chase Galush
Duluth
Summary
An ambitious student double majoring in criminology and psychology at the University of Minnesota Duluth who works hard to maintain and balance an 4.0 while contributing and assiting with sales objectives and ensuring customer satisfaction with any job partaken in.
Overview
8
8
years of professional experience
Work History
Hostess/Server
Lake Avenue
Duluth, MN
06.2025 - Current
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stocked service areas with supplies during slow periods.
- Facilitated communication between guests and the kitchen regarding special dietary requests.
- Managed reservation systems, coordinating seating arrangements efficiently.
- Communicated with the kitchen and waitstaff
- Assisted in training new staff on hospitality standards and procedures.
- Maintained a clean and organized dining area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Handled guest inquiries and concerns with professionalism and empathy.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, by running food, bussing, and assisting with tables when needed.
Server/Barista
Good Day Cafe
Golden Valley, MN
05.2023 - 08.2024
- Remained informed about daily specials, new menu items, and promotions.
- Ensured that each guest was served courteously and efficiently.
- Maintained a calm demeanor during high-volume periods.
- Provided excellent customer service to ensure satisfaction with both the meal and service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Teacher Aid
New Horizon Academy
Maple Grove, MN
04.2023 - 08.2023
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors, and problems.
- Participated in workshops, training, and conferences to improve educational skills.
- Implemented hands-on, play-based strategies for experiential learning.
- Remained calm and patient in student interactions to support individual growth and development.
- Organized and led activities to promote physical, mental, and social development
Shift Lead Manager
Crumbl Cookies
Maple Grove, MN
12.2020 - 04.2023
- Maintained the restaurant lobby, front counter, work area, and restrooms neat and clean throughout the shift.
- Maintained high presentation standards within service time expectations.
- Supervised daily operations to ensure smooth workflow and team collaboration.
- Monitored product quality and ensured adherence to brand standards consistently.
- Trained new employees on procedures, policies, and job functions.
- Handled customer inquiries and resolved issues effectively
Hostess
Good Day Cafe
Golden Valley, MN
07.2018 - 08.2019
- Managed the host stand to schedule and confirm reservations, inform customers of wait times, and record takeout orders.
- Escorted guests to the seating area and cleaned menus after usage to promote a positive experience.
- Answered questions about food and waiting time for customers while ensuring their comfort and happiness.
- Delivered outstanding service from initial interaction to final interaction with a positive and warm attitude.
- Supported serving staff, food runners, and busers to keep the dining room presentable and ready for guests.
Education
Bachelor of Science - Criminology And Psychology
University of Minnesota-Duluth
Duluth, MN06-2027
High School Diploma -
Osseo High School
Osseo, MN06-2023
Skills
- Adaptability
- Planning and coordination
- Customer service
- Phone etiquette
- High volume dining
- Problem resolution
- Organization
- Strong interpersonal skills
- Communication
- Attentive Listening Abilities
- Emotional intelligence
- Collaborative Teamwork
- Leadership
- Detail-oriented
- Effective Multitasking
Timeline
Hostess/Server
Lake Avenue
06.2025 - Current
Server/Barista
Good Day Cafe
05.2023 - 08.2024
Teacher Aid
New Horizon Academy
04.2023 - 08.2023
Shift Lead Manager
Crumbl Cookies
12.2020 - 04.2023
Hostess
Good Day Cafe
07.2018 - 08.2019
Bachelor of Science - Criminology And Psychology
University of Minnesota-Duluth
High School Diploma -
Osseo High School