Summary
Overview
Work History
Education
Skills
Timeline
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Chayce Graff

Winona,MN

Summary

Performance-driven Associate with a stellar record of connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator, and problem-solver.

Overview

7
7
years of professional experience

Work History

Program Assistant

Home and Community Options Inc.
01.2025 - Current
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Supported planning and coordination of the program and associated activities.

Direct Support Professional

Home and Community Options Inc.
01.2024 - 01.2025
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted 4 clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.

Branch Manager

College Works Painting
03.2023 - 08.2023
  • Ran a $93,000 business throughout a 6-month period while maintaining a full-time academic schedule. During this time was responsible for all elements of marketing, sales, customer service, managing full-time employees, job site project management, and cost control.
  • Designed and implemented a marketing plan with a limited budget, sourcing over 60 leads.
  • Completed in-home personalized consultations with high-end clients. Wrote and presented proposals to each prospective client. Able to multi-task and manage stress well. Comfortable in any position assigned.
  • Converted 52.9% of leads into customized proposals, which was top 5% in the company.
  • Booked clients at a 38.9% booking percentage landing in the top 5% in the company.
  • Managed large projects, average project transaction of $6,646.
  • 14 customers entrusted their largest investment under my personal management.
  • Managed 2 crews of painters, consisting of over 4 employees.
  • Attention to detail and passion for customer service. Provided exceptional customer service, ending with a 100% customer satisfaction rating.

Warehouse Specialist

Fanatics
01.2022 - 03.2023
  • Gathered online orders for big resale companies as well as personal orders.
  • Collaborated with a team to ensure big projects were completed within the deadline.

Operator

Phillips-Medisize
05.2022 - 08.2022
  • Oversaw everyday production.
  • Worked with upper management to make production smoother.

Sales Team Member

Fleet Farm
10.2018 - 12.2021
  • Overcome customers' objections with persuasive techniques and expert knowledge of product features and benefits.
  • Suggested products and services to match customers' stated needs and preferences.

Lawn Care Worker

Red Cedar Landscape
05.2021 - 08.2021
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Mowed and edged grass to trim lawn and removed cut grass using a gas-powered leaf blower.

Education

High school diploma -

Menomonie High School
Menomonie, WI
05.2021

Skills

  • Product and service knowledge
  • Communication
  • Multitasking
  • Friendly, positive attitude
  • People skills
  • Leadership
  • Management
  • Attention to detail
  • Teamwork and collaboration
  • Interpersonal skills

Timeline

Program Assistant

Home and Community Options Inc.
01.2025 - Current

Direct Support Professional

Home and Community Options Inc.
01.2024 - 01.2025

Branch Manager

College Works Painting
03.2023 - 08.2023

Operator

Phillips-Medisize
05.2022 - 08.2022

Warehouse Specialist

Fanatics
01.2022 - 03.2023

Lawn Care Worker

Red Cedar Landscape
05.2021 - 08.2021

Sales Team Member

Fleet Farm
10.2018 - 12.2021

High school diploma -

Menomonie High School

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Chayce Graff