a Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dependable with good supply management, recordkeeping, and schedule coordination skills, dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports, and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual, and hardworking.
Overview
8
8
years of professional experience
Work History
Marketing Assistant and Content Creator
Ak Material Handling Systems
02.2025 - Current
Created engaging content for Pinterest, Facebook, and Instagram.
Proofread marketing collateral ahead of printing to eliminate errors.
Updated spreadsheets with statistical, financial and non-financial information.
Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
Wrote engaging and successful marketing, advertising, and website copy.
Used various market research tools and techniques to gather, analyze and interpret data.
Cultivated strong corporate image and identity with clear branding.
Taught in-house employees strategies for successful internal and external communications.
Developed and promoted corporate brand, images and identity to media and public.
Reviewed marketing materials and documents for brand accuracy and trending design.
Managed editorial calendars and rescheduled PR events and meetings.
Created and implemented systems and processes for monitoring media coverage.
Oversaw social media presence and aligned posts to include branding and trending ideas.
Collaborated with other departments to develop integrated branding and public relations strategies.
Researched latest market trends and analyzed data to develop public relations strategies and tactics.
Increased brand awareness through development and implementation of successful public relations campaigns.
Managed content across multiple platforms for widest audience reach.
Developed in-depth understanding of digital and mobile marketing practices and media.
Customized brand message to reach and capture target audience interest and drive engagement.
Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership.
Edited and proofread drafts of articles and other documents.
Managed competing deadlines with efficiency.
Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
Promoted and marketed works through social media platforms.
Produced original, creative content for promotional advertisements and marketing materials.
Studied and commented on current news and trends.
Created content for websites and online publications.
Applied current editing and photography tools to tell great stories.
Strengthened content through proofreading and editing.
Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
Met multiple deadlines using strong task prioritization skills.
Utilized specialized software to capture and process data.
Created customized marketing materials to increase product awareness.
Inside Sales Representative
Ak Material Handling Systems
04.2024 - 02.2025
Answered customers' questions regarding products, prices, and availability.
Managed friendly and professional customer interactions.
Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Set up new accounts, established customer credit and set up payment methods.
Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Built relationships with customers and community to promote long term business growth.
Maintained current knowledge of evolving changes in marketplace.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Achieved or exceeded company-defined sales quotas.
Contributed to team objectives in fast-paced environment.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Developed and maintained strong working relationships with professionals within assigned territory.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Selected correct products based on customer needs, product specifications and applicable regulations.
Presented professional image consistent with company's brand values.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Attended monthly sales meetings and quarterly sales trainings.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Contributed to event marketing, sales and brand promotion.
Developed, maintained and utilized diverse client base.
Negotiated prices, terms of sales and service agreements.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Stayed current on company offerings and industry trends.
E-Commerce Specialist
Ak Material Handling Systems
08.2022 - 04.2024
Assisted with troubleshooting any problems encountered during checkout process.
Uploaded photos, videos or images to online storefronts or other shopping websites.
Created, managed and automated orders using an order management software.
Resolved customer concerns and answered questions quickly to maximize satisfaction.
Calculated purchase subtotals, taxes and shipping costs for submission to customers.
Corresponded with online customers via electronic mail, telephone or other electronic messaging.
Provided accurate information about products, prices and services.
Greeted customers and provided exceptional customer service.
Built relationships with customers to encourage repeat business.
Attended weekly team meetings to review performance goals and objectives.
Helped customers find specific products, answered questions and offered product advice.
Cashier Team Lead
The Orono Station
02.2020 - 03.2021
Trained new cashiers on proper use of registers and store policies.
Performed daily opening and closing procedures for the register area.
Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Processed refunds and exchanges according to company policy.
Trained new team members in cash register operation, stock procedures and customer services.
Helped customers find specific products, answered questions and offered product advice.
Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Prepared cash deposits and balanced store safe for opening and closing of business.
Learned roles of other departments to provide coverage and keep store operational.
Answered phone calls to assist customers with questions and orders.
Maintained current knowledge of store promotions to highlight sales to customers.
Checked personal identifications during alcohol and tobacco sales.
Shift Leader
Harvest Moon Co-op
06.2018 - 01.2020
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Performed daily opening and closing procedures for the register area.
Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Processed refunds and exchanges according to company policy.
Recognized potential theft or fraud attempts by monitoring suspicious behavior.
Coordinated with other departments when additional support was needed during peak hours.
Assisted customers with locating items within the store when requested.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Directed trash removal and sanitation procedures to keep aisles and register area organized.